Service Specialist

Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm's medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm's artificial intelligence initiative, combines Fujifilm's rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

External US

Job Title: Service Specialist

Job purpose

This position is intended to be an integral part of the Service team. He/She will do this by providing field support for distributor auditing of all service facilities as well as the processes and field activities that are performed in Latin America. The Service Specialist will also assist in repairs in the Miami Service Center, assist in Service Training, and answer technical questions to the Authorized distributors.

Duties and responsibilities

• Field visits to Latin America to perform auditing of the distributors service department.
• Support Latin American distributors in responding to technical questions, reviewing warranty requests, and supporting with service analysis.
• Assisting the service department in performing repairs of Fujifilm equipment.
• Assisting the Service Trainer during different training.
• Support the other departments (Product, Marketing, Sales) in meetings, training, planning, etc.
• Provide support to Fujifilm Authorized Distributors with technical questions, warranty requests, and assistance with online service resources.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks:

• At least 5 years' experience working in Fujifilm Service with abilities to perform repairs and knowledge of field service activities.
• Must be bilingual (read, write, and speak) in Spanish and English.
• Operate a computer effectively and efficiently, including MS Word, MS Excel and PowerPoint.
• Proficient in use of "Microsoft Outlook" and other email applications.
• Able to professionally communicate with internal and external customers/ business partners.
• Effectively manage time and regional budget requirements.
• Must be able to multi-task and work on several projects simultaneously.
• Ability to write reports and relay information accurately and in a timely manner.
• Ability to prioritize customer requirements.
• Ability to speak in front of small groups of people.
• Ability to speak professionally and relay technical information.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel

• Position requires ability to travel up to 35% of the time.

Equal Opportunity Employer

FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.