Service Technician - Ontario Beer Operations

SERVICE TECHNICIAN - ONTARIO BEER OPERATIONS

About You

We are looking for an individual who is safety oriented, dependable and strives to be an ambassador to Diageo's portfolio of brands! Your technical proficiency and problem-solving skills, focus on customer service and overall focus on brand quality will assure our consumers experience the best possible product when visiting our partner licensee locations.

About the Role:

As a member of our team, you will be Diageo's ambassador for full beer & spirits portfolio in the on-premise trade.

We are strongly passionate about quality and customer service. Your positive demeanor towards building solid foundations with our licensee base will compliment your technical abilities and skills!

Responsibilities:

• Regular preventative maintenance of draught beer equipment in trade
• Assess and audit brand quality in the field
• Responsible for geographic account base of approximately 140-180 customer locations in a thorough and consistent rotation within a 30-45 day period
• Timely response to installation and emergency repair requests
• Advise customers of work performed or required to maintain draught beer systems
• Maintain and submit records for all work performed
• Co-ordinate with Operations Manager(s) and other team members to deliver on key business objectives
• Occasional delivery of products to customer location and a backup resource to keg delivery team when required
• Pick up COD payments and submit to office as instructed
• Follow all company safety and quality assurance guidelines
• Maintain a clean driving record
• Operate vehicle in a safe manner, zero tolerance for aggressive or impaired driving
• General upkeep and safety checks of assigned company vehicle(s)
• Handle in-vehicle parts and materials inventory
• Understand and adhere to all internal policies (Code of Business Conduct)
• Promote Responsible Drinking in and out of the workplace

Relationships:

• Ontario Beer Operations team (Management, Customer Service, Service Technicians, Delivery and Warehouse personnel)
• Ontario Sales / Marketing team
• Ontario customer base (approximately 1800+ licensees)

Required Experience / Skills / Capabilities:

• First class customer service skills based on genuine passion for our brands
• Valid Ontario Class G License (or DZ an asset) and clean Drivers Abstract
• Ability to locate customer sites within Ontario
• Minimum 1-year external experience in draught equipment service OR 8-12 week minimum training period (in house) with skills evaluations and development
• Some technical skillsets from other industries are highly transferrable
• Strong problem solving and technical abilities around installation, maintenance, and repair of draught beer equipment
• Strong attention to detail and highly organised
• Excellent interpersonal skills with a positive attitude
• Proficient and flexible in time management
• Adaptable to changes in business requirements
• Strong evaluation and record keeping skills
• Ability to work outside of regular business hours as required
• Capable of working in a mobile environment with little supervision
• Physical ability and willingness to assist in product delivery
• Ability to make discretionary decisions appropriately

More About Us:

From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing's changed. We're the world's leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy. And it's why we reward them with the career-defining opportunities that they deserve.

Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.

We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.

Feel inspired? Then this may be the opportunity for you.