ServiceNow Architect (remote)

Medically Home operates a decentralized care model for patients with serious, complex or high-risk illnesses in partnership with health systems to safely care for their patients at home, across the care continuum, including hospital-level care. Medically Home provides health systems with all that is needed to safely care for patients, including the clinical protocols, reimbursement model, platform technology, and fulfillment of all the clinical services required in the home through partners. Clinicians and patients broadly prefer this model over traditional care; both clinical and financial outcomes are improved as compared to traditional care.

Job Summary:

The ServiceNow Architect leads the overall design and development of the ServiceNow platform for Medically Home. You’ll provide technical guidance and serve as an escalation point for the ServiceNow development team members. You’ll support customers and end-users to define their requirements based on the latest ServiceNow feature set. The projects you will handle are large-scale and pull together clinical providers (such as hospitals, doctors and nurses, medical imaging, and medical services), device manufacturers (such as laboratory and telemetry), health IT (such as electronic medical records), and logistics. You will work with experts in clinical delivery, logistics, and software engineering, to develop and implement technology capabilities which meaningfully improve the health of large patient populations.

Reports To: ServiceNow Lead

Location: Boston, MA, or remote (driving distance to Boston preferred)

Travel: Occasional

Key Duties and Responsibilities:

• Receive complex input from Product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality.

• Design and implement IT- and healthcare-related process workflows, procedures and technical standards.

• Design and implement ServiceNow tables, flow diagrams, and low code, in partnership with Product team and other stakeholders.

• Design, review, and modify ServiceNow patterns as needed.

• Invent and validate solutions, including algorithmic, to the novel challenges surrounding in-home patient care.

• Guide the implementation, configuration, and maintenance of interfaces/integrations with third parties to carry clinical, logistic, and asset data.

• Provide technical expertise and participate in implementing new ServiceNow functionality.

• Maintain a comprehensive view of the ServiceNow architecture at both a bird’s-eye and granular level.

• Clearly document ServiceNow architecture for use internally.

• Participate in Agile development, e.g., assist with estimating effort and system complexity.

• Contribute to ServiceNow software releases through configuration tasks and feature delivery.

Requirements and Qualifications:

• Bachelor's degree in information technology, computer science, business administration or related field, or equivalent experience.

• Strong domain expertise in at least two ServiceNow platform applications: HR Service Delivery (HRSD) , IT Operations Management (ITOM), Strategic Portfolio Management (SPM), ServiceNow IT Service Management (ITSM), Integrated Risk Management (IRM), or Performance Analytics.

• 5+ years of experience with ServiceNow development including process automation (orchestration), client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps, and web services integration (SOAP, REST).

• 5+ years of experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular and one or more of the following back-end technologies: JavaScript, PHP, .NET, or Java integrations in ServiceNow.

• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.

• Ability to pull together and synthesize multiple strands in large-scale projects.

• Experience implementing systems using the Agile/Scrum methodology.

• Solid communication skills, and the ability to clearly articulate complex ideas and technical designs

• Ineluctable ethics, impeccable attention to detail, and unswerving commitments to improving the lives of patients and to making the world a better place.

Preferred Qualifications:

• Master's degree in a technology field such as computer science.

• Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS) and/or Certified Application Developer (CAD).

• Experience with Jira, Aha, or similar development platforms.

• Knowledge of ServiceNow HCLS and/or FSM modules.

• Experience in healthcare service delivery, logistics, or supply-chain management.

Consistent with Medically Home’s values of serving our patients, customers, and team members, Medically Home has implemented a vaccine policy consistent with those commitments. Therefore, all MH team members are required to be vaccinated against COVID-19, have their 1st booster against COVID-19 as well as seasonal influenza.

At Medically Home, we are committed to creating a diverse and inclusive environment. If you are excited about this role or about our company’s mission but you aren’t sure if your past experience ticks all the boxes in this job description - apply anyway. You might just be the right candidate for this or other opportunities in our organization.

Medically Home is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. Medically Home does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable federal and/or state law.