ServiceNow Business Consultant [N.H.]

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem which includes our Global Elite partnership with ServiceNow. IBM is one of only six partners at this level Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. As a Consultant in a fast-growing team you will serve as a client-facing practitioner who sells leads and implements expert services utilizing the breadth of ServiceNow possibilities IBM’s offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.
You will work developing solutions that excel at user experience style performance reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities in this fast include:
Analyze the clients’ legacy workflows and surrounding systems defining target architectures and modernization strategies for our clients.
Work with clients and IBM team to identify the most effective modernization approach and help modernize their legacy workflows or design specifications based on ServiceNow out-of-the-box functionality and client requirements. As such you will operate as a subject matter expert for one or more ServiceNow modules (in particular ITSM SPM HRSD SecOps IRM ITOM).
Envision creative ways and help solve business problems; and communicating these approaches to different both business and technical audiences in designated industries.

Your Role and Responsibilities

Min 5 years experience in servicenow solutions
Work with customer to help them understand and achieve their desired business goals. Offer customer guidance and directions for all digitalization initiatives on the servicenow platform. Help customer to expand their use of the platform and increase their return of investment.
Act as process expert in the project team.
Run discovery workshop and shape requirements work with technical team to design solutions the customer want and need.
Collaborate in presale activities to define project and service scope and deliverables
Has passion for processes ability to drive significant process improvements and efficiency gains
Possibly experience on SPM module

Skill
Communication skill
Leading requirement gathering workshop

Required Technical and Professional Expertise

Min 5 years experience in servicenow solutions
Work with customer to help them understand and achieve their desired business goals. Offer customer guidance and directions for all digitalization initiatives on the servicenow platform. Help customer to expand their use of the platform and increase their return of investment.
Act as process expert in the project team.
Run discovery workshop and shape requirements work with technical team to design solutions the customer want and need.
Collaborate in presale activities to define project and service scope and deliverables
Has passion for processes ability to drive significant process improvements and efficiency gains
Possibly experience on SPM module

Skill
Communication skill
Leading requirement gathering workshop

Languages required: English Italian

Preferred Technical and Professional Expertise

SKILL
Documentation of user stories and acceptance criteria
Confident in translating user stories and process design to technical team
Good knowledge of ServiceNow and its capabilities
Consultancy experience working with complex organization
Experience communicating with senior stakeholder
Proven ITIL or other process best practice knowledge (ie six sigma COBIT)
Agile foundation
Excellent client facing and engagement management
Strong analysis and problem solving
Be the expert in process improvement

Certification:
ServiceNow CSA ITIL (or similar)
ServiceNow CIS in one or more ServiceNow module (preferred PPM)