Services Operations Manager

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Become a focal point for monitoring our internal and external refurbishment partners for day-to-day operations management and execution

What You will do:

• Ensure our E2E processes are in place within each Geo to support ARS, Refurb, Broker and parts sales

• Must be flexible as this new role is evolving and will add and subtract initial assignments as time goes on

• Manage a BMS to understand Capacity, SLA's, Backlog and Cost

• Maintain clear overview of Lenovo refurbishment internal and external facilities and their status as well as future roadmap for new opportunities. Ensure cross functional teams are in line with our goals and overall business objectives

• Ensure parts availability for refurbishment operations by close interlock with parts supply chain teams, providing forecast, and working on alternative parts sourcing strategies.

You'll be a good match, if you have:

• 1 to 3 years' experience in similar role such as product management, service repair or delivery, operations management, ITAD (IT asset disposal) operations, IT/PC product repair, refurbishment and/or engineering knowledge

• Experience with vendor and KPI management

• Strong excel and PowerPoint execution. Good performance analytics and performance management skills

• Experience in ITAD (IT asset disposal) operations is very welcome

• Ability to effectively communicate with diverse internal and external stakeholders across all Geographies.

• Project management skills are an advantage

• Strong interest in sustainability and circular economy

• Language: English - other languages are a plus.

What we offer You:

• Disability Excess Insurance Plan
• Pension Plan
• Health Insurance
• Employee Referral Bonus
• Children of Lenovo Employees Scholarship Program
• Lenovo and Motorola Product Discounts
• Employee Assistance Program, e.g., for health, legal & financial consultancy
• Internal E-learning Development Platform Available for Employees

Lenovo Services is shifting its focus from hardware to a solution driven company with the customer in the centre of attention. The Services portfolio for PC products brings end-to-end solutions that span the lifecycle of Lenovo customers' systems, helping them maintain, protect, support, connect, manage and eventually, dispose of their assets in an environmentally sound and cost-effective way. Lenovo Services offer world-class services and support across all Lenovo products and market segments for both Think as well as for Idea and Lenovo branded hardware products. 

Be one of the changemakers. Join Lenovo! 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Netherlands - North Holland - Amsterdam