Site Operations Manager

Job Summary

At Avantor, people are the most important part of our success because they drive our global performance. That's why our Avantor's Clinical Services organization is a trusted partner in maximizing clinical trial efficiencies around the globe, providing scalable, end-to-end service capabilities. For more than 40 years, our expertise has supported preclinical and clinical communities, helping streamline the clinical trial lifecycle.

The Opportunity

In this role, you will report to the Vice President, Clinical Services Operations and will work closely with the Avantor's Clinical Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

What we're looking for

Education

• Bachelor's Degree

Experience

• 7 years experience of site management, preferably in a related industry

Qualifications

• Possess the skills necessary to efficiently and effectively manage the Archives.
• Working knowledge of instruments and equipment used in the Archives.
• Understand thoroughly and make changes to the Standard Operating and Quality Control Procedures of the Archives when necessary.
• Understand the capabilities of the archives' personnel, operational and technical staff of the facility.
• Knowledge of US, OECD, and other governmental regulations which affect the Archives.
• Possess management skills and experience with particular emphasis on leadership, supervision, motivation, communication and planning.
• Highly developed communication skills (written & verbal), and comprehensive knowledge of rules of effective business English usage, spelling, punctuation, and grammar.
• Professional and courteous attitude while communicating both internally with Archives' staff and externally with clients.
• Ability to successfully build and maintain relationships internally and externally.
• Ability to balance and coordinate workload for multiple projects.
• Ability to apply and explain information such as regulations, policies, or procedures.
• Ability to independently solve problems, perform liaison activities in a work setting and coordinate activities requiring complex arrangements.
• Discretion, good judgment, organizational skills, initiative, and ability to work independently.
• Maintain a positive and healthy work environment and good employee relations.
• Superior role model leadership behaviors - ability to lead and motivate others while actively displaying Integrity, Intensity, Innovation, and Involvement.
• Ability to maintain strict confidentiality regarding all matters concerning the company, its customers, and employees.

Who you are

A highly motivated leader seeking to enhance your experience and gain some meaningful professional growth within Clinical Services. Apply today if you want to go further in your career and have the following:

• Responsible for managing and overseeing all facets of the Biorepository and archival operations including operational planning, capacity and resource management, project management and lab operations. The manager will perform a variety of biorepository functions and should develop a sense of responsibility toward their duties to include the following:
• Completion of the orientation program with:
• a. An understanding of our work and how it must be completed in compliance with applicable US and OECD regulations and our Standard Operating Procedures
• b. An understanding of Chemical Safety and the proper use of safety equipment.
• Understanding the Standard Operating Procedures and equipment associated with their duties.
• . Understanding the significance of Quality Control procedures and performing their work accordingly.

How you will thrive and create an impact

We offer a full range of clinical trial services that cover every step, from discovery to delivery. Our portfolio of custom kitting, equipment and ancillary solutions, and biorepository and archiving services stands at the ready - to serve any trial, of any size, anywhere in the world. In this role you will:

• Responsible for overseeing the processing of Work Requests and special projects meeting applicable regulatory and SOP compliance.
• Knowledgeable of Standard Operating Procedures of the Archives.
• Prepare and use various KPI reports to assess Operations performance to ensure customer expectations and internal goals are met. Present KPIs to leadership teams to assess performance.
• Regularly review business unit workload accounting for both existing and new upcoming developments and adjust Operations support resources to adequately meet project support needs.
• Regularly review business unit SOPs to ensure relevance to current work environment and make admin process adjustments as needed to ensure efficient process flow.
• Work closely with Business Development, PMO, Operations Staff, and Corporate Management to identify new business offerings, to support re-price and re-align existing services to stay current and relevant with customer expectations.
• Maintain a general knowledge of archiving functions and be able to perform archiving procedures necessary for the completion of assigned projects as back-up where needed.
• Responsible to stay abreast of operating procedures to evaluate and recommend improvements, resources, and training which will improve the operations and quality of the Archives.
• Ensures appropriate safe use and operation of facility equipment and processing technique training programs are in place for Biorepository technicians.
• Plans and schedules all activities and services to support platform objectives
• Direct the activities of all functions involved in the acquisition, processing, storage, retrieval, disposal and value-added processing of archived specimens, samples and products to customers.
• Ensures current and accurate inventory control for each account.
• Review capacity requirements and ensure necessary equipment, staffing and training is in place to achieve company objectives within minimal overhead costs.
• Initiate and coordinate major projects such as facility layouts, facility upgrades and installation of capital equipment.
• Participates in budget preparation, revenue and account analyses
• Foster a continuous improvement culture within the team to ensure constant development of processes and people.
• Lead and coach others in maintaining excellence on GxP, quality control, security and safety, and ensure compliance with relevant regulatory and quality standards
• Assists in directing and oversees job assignments and plans daily labor schedules, as necessary.
• Maintains an appropriate performance evaluation system for recommending promotions, wage increases and terminations.
• Establish department goals and budgets consistent with company objectives and manages performance to ensure attainment.
• Performance of other duties as assigned by the appropriate supervisory personnel.
• Instills a culture of continuous improvement with a focus on safety.
• Models leadership behaviors while actively displaying qualities that reflect integrity, respect, innovation and collaboration.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

EEO Statement:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.