Site Reliability Engineer

About Us

KlearNow.AI digitizes and contextualizes unstructured trade documents to create shipment visibility, business intelligence, and advanced analytics for supply chain stakeholders. It provides unparalleled transparency and insights, empowering businesses to operate efficiently.

We futurize supply chains with AI&ML-powered collaborative digital platforms created from ingesting required trade documentation without the pain of complex integrations.

We achieve our goals by assembling a team of the best talents. As we expand, it's crucial to maintain and strengthen our culture, which places a high value on our people and teams. Our collective growth and triumphs are intrinsically linked to the success and well-being of every team member.

OUR VISION

To futurize global trade, empowering people and optimizing processes with AI-powered clarity.

YOUR MISSION

As part of a diverse, high-energy workplace, you will challenge the status quo of supply chain operations with your knack for engaging clients and sharing great stories.

KlearNow is operational and a certified Customs Business provider in US, Canada, UK, Spain and Netherlands with plans to grow in many more markets in near future.

Roles and responsibilities

• Design and maintain our infrastructure allowing KlearNow to scale to large global user groups

• Build automation and robust monitoring and alerting for production systems with (DataDog, Grafana, Prometheus, X-Ray, etc)

• Debug production issues across services and levels of the tech stack.

• Serve as an escalation point for any product or infrastructure issues and ability to be on-call duties to provide 24x7 services.

• Participate in all aspects of the builds, integration, deployment, merging, tools used and automation for our cloud environments.

• Define metrics and build Alerting systems to measure performance and scale, highlighting the biggest bottlenecks.

• Create and execute load testing plans that prepare our services for large volume of global users.

• Support internal and customer external performance indicators and SLAs.

• Provide reporting that provides appropriate context to KlearNow teams such as product owners, customer success, engineering, and sales teams

• Work closely with our DevOps team to tighten gaps and improve operability.

Qualifications

• 3-5 years of SRE experience including working with real time, concurrent global user traffic across multiple data centres and regions.

• Excellent Linux system administration and automation skills (Python, Bash etc.)

• Experience on setting up monitoring tools within AWS or DataDog/Prometheus+Grafana.

• Passion for implementing best practices with a focus on rapid growth.

• Ability to solve mission critical services issues and build automation to proactively detect and prevent their re-occurrences.

• Excellent problem solving and troubleshooting skills.

• Excellent written and oral communication skills

• Bachelor’s degree in computer science strongly preferred

Join our vibrant and forward-thinking team at KlearNow.ai as we continue to push the boundaries of AI/ML technology. We offer a competitive salary, flexible work arrangements, and ample opportunities for professional growth.

We are committed to diversity, equality and inclusion.

If you are passionate about shaping the future of logistics and supply chain and making a difference, we invite you to apply.