Site Reliability Engineer (Hybrid)

Introduction
We are seeking a highly skilled and proactive Site Reliability Engineer (SRE) to join our global team. The ideal candidate will play a critical role in ensuring the availability scalability and performance of our systems. You will work on troubleshooting monitoring root cause analysis and incident management to support our SaaS environments and other critical infrastructure.

Your Role and Responsibilities

• Troubleshoot monitor and support critical production systems.
• Perform root cause analysis and manage incidents to ensure timely resolution.
• Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
• Handle initial intake for Salesforce-related customer cases ensuring SLA commitments are met.
• Provide on-call support sharing rotation duties with global resources (including Poland/Costa Rica) ensuring minimized MTTR (Mean Time to Recovery).
• Manage workloads and resources to maintain commitments and prevent SLA breaches.

Required Technical and Professional Expertise

Preferred Technical and Professional Expertise

• Familiarity with Salesforce infrastructure and case management processes.
• Experience with monitoring tools and incident management platforms.
• Ability to work efficiently in a global distributed team environment.