Social Media Community Engagement Manager - App Reviews & Digital Products

Social Media Community Engagement Manager – App Reviews & Digital Products

Hybrid - Atlanta 

Are you looking to join a hungry and humble team of thinkers, creators, and achievers? You’ve come to the right place. .

Jackson Spalding is an award-winning PR and marketing agency that helps brands stand out to move those who matter most.

Fiercely creative and strategic, we work alongside our clients to help them connect with their audience and reach their goals. Jackson Spalding was built on the principle that there had to be a better way to run an agency. That means that we stay curious, have an open mind, and ask questions to make sure we consistently achieve excellence with integrity.

ABOUT THE ROLE 

Jackson Spalding is seeking an enthusiastic social media engagement manager to work with a nationally recognized QSR client on social media community management.

You will manage audience engagement and inbound conversation on various social media channels, focusing specifically on app reviews and social media messages related to app and other digital products. This role will integrate closely with the client team and play a critical role in addressing customer concerns and driving success.

ABOUT JACKSON SPALDING

Jackson Spalding is a public relations and marketing agency that helps brands break through to earn measurable audience attention, affinity, and action. Through its integrated PR, digital marketing, advertising, brand strategy and creative services, the agency helps organizations better share their stories. Jackson Spalding was founded in 1995 with a vision to be the most trusted and respected agency in the industry and is proudly independently owned.

With offices located in Atlanta, Dallas, Los Angeles and Athens, Ga., Jackson Spalding’s clients include celebrated brands like Chick-fil-A, The Coca-Cola Company, Delta Air Lines, Google, L.L.Bean, Orkin, Primrose Schools, and Toyota, among others. Jackson Spalding was recognized as one of the best PR agencies in America by Forbes in 2022, has been featured on Best Places to Work lists, and has earned awards ranging from the SABREs to ADDYs.

RESPONSIBILITIES 

• Participate on national account team(s) with a fun, fast-paced, always on dynamic 

• Engage with customers on social media platforms and app reviews, responding to comments, questions, and concerns promptly and professionally. 

• Provide solutions for engagements about the client’s app loyalty program, promotions, app functionality and innovation, online ordering, and general feedback about the digital experience.

• Troubleshoot and identify solutions to resolve level 1 issues for customers when possible.

• Identify and analyze review trends and working with client team to implement product offering improvements that address customer feedback. 

• Regularly participate and communicate with the client’s digital teams, including participation in brainstorming and planning sessions.

• Stay up to date with the latest social media trends and best practices. 

• Track and analyze social media metrics to measure effectiveness and efficiency.

EDUCATION 

• B.A. degree in marketing, communications, or related field 

REQUIREMENTS 

• 1-2 years of agency or in-house social media community engagement experience

• Strong understanding of social media platforms 

• Experience with social media metrics and reporting

• Passion for technology and a keen interest in app reviews and digital trends 

• Ability to handle multiple tasks simultaneously and manage deadlines effectively 

• Proactive and resourceful with a strong work ethic 

• Excellent written and verbal communication skills, with the ability to translate technical issues into common language.

• Resourcefulness, time management and strong attention to detail

• Experience with Sprinklr or other social media management tools

• Experience with both iOS and Android products is preferred. 

EMPLOYEE BENEFITS 

We believe that great work starts by taking care of our people. Below are just some of the benefits we provide the JS team.

• World class health care insurance 

• Profit sharing 

• Unlimited sick days

• 401k match + personal financial planning 

• Flexible work environment: This means that for roles where it makes sense, you’ll have the option to spend some of your time in our incredible workspaces and some of your time working remotely – whether from home or elsewhere. 

EEO 

At Jackson Spalding, we embrace and celebrate our differences. They are what inspire, unite, and motivate us to strive for a better way. In alignment with our purpose to cultivate meaningful relationships rooted in mutual respect, we are dedicated to fostering a sense of belonging throughout our agency. Jackson Spalding is proud to be an equal opportunity employer. We do not discriminate in any aspect of employment against any person on account of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.