Solutions Engineer

Solutions Engineering at Butter

Butter is looking for a Solutions Engineer (SE) to join our team. This role is responsible for providing technical and product consultation to Butter customers across the sales cycle, from discovery to implementation to supporting active customers. Solutions Engineers at Butter are trusted technology advisors, understanding our customer’s payments infrastructure and designing integrations that result in continuous payment optimization. Solutions Engineers also serve as important consultants internally, providing feedback to Butter’s engineering teams by providing insight into customer pain points and feature requests. This role is cross-functional, and will work in close collaboration with the Sales and Customer Success teams, as well as Product and Engineering teams. 

About the Role

You are a technical and consultative payment systems expert, who is able to design and implement integrations between merchant’s subscription management systems, payment service providers, and third party services. You are able to outline the architecture of a technical system, and jump between different levels of abstraction depending on the audience and type of engagement. For example, you are able to lead a technical deep-dive discussion with a customer’s engineering team or support a sales pitch to their executive team. You are able to push technical projects forward efficiently, while maintaining a long-term view of Butter’s product roadmap. You are a collaborative partner, who works cross-functionally with both commercial and product teams on defining customer relationships, product strategy and technical operations.

You thrive in a startup environment that is fast-paced, diverse, and entrepreneurial. As an early member of the Solutions Engineering team, you will be an integral contributor to shaping Butter’s strategy, culture, and success

Responsibilities

- Work closely with Sales as a technical resource during customer engagements, from initial sales calls to implementation planning

- Manage customer implementations, from technical scoping, to integration and system design, development, testing, and launch

- Become an expert in Butter’s suite of payment optimization products, and communicate the value to customers

- Research and design integrations into new payment service providers and subscription management systems

- Partner with Product Engineering to build new products and functionality that solve our customer’s problems 

Qualifications & Skills

- 3+ years in solutions or sales engineering, implementation management, technical support, software engineering or similar roles.

- Experience with programming languages and writing code, implementing APIs, and knowledge of system architecture and design

- Experience with payment systems, including design and implementation of integrations to payment gateways and processors

- Experience leading projects with external customers or partners

- Experience working cross-functionally at multiple levels of the organization to create processes, solve problems and develop strategies.

- Strategic thinking around revenue, marketing, and customer success by using data-driven insights to create plans of action.

- Exceptional communications skills: writing, presenting, pitching.

- Ability to proactively solicit, listen, and welcome constructive feedback, and adjust quickly.

- Able to learn new concepts quickly, and think through complex problems with creativity and pragmatism.

About Butter

Subscription companies are losing 10%+ of revenue to failed payments—billions of dollars a year—a problem known as “Involuntary churn.”

Butter is on a mission to end involuntary churn. Using machine learning we help the greatest subscription companies in the world—Fabletics, The Athletic, Savage x Fenty, Found, Tonal, Hairstory—recover more revenue, optimize authorization rates, and increase customer lifetime value.

Butter, backed by world-class investors—Atomic, Norwest Venture Partners, SpringTide, Transpose Platform—is building a better future for subscription payments.

Come work with us, because subscription companies and consumers deserve Butter.

Butter is well funded by leading investors and offers a generous benefits package including unlimited PTO (as long as the work gets done). Our culture is one focused on mutual respect, great communication, and taking risks with consensus. 

 Benefits:

- Medical, Dental, Vision and Life Insurance

- 401(k) with an employer match

- Employee can based anywhere in the US

- 100% remote team + in-person team building events

- $130,000 - $175,000 USD annually

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

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Butter Payments is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Atomic considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.