Sort Analyst Supervisor

Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organising various programs that are ready to support the quick and strategic development of SMEs.

Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpress’s commitment to care for our loyal SMEs, we also have various Ninja Rewards programs such as Point Rewards, Creative Hub, Prima Benefit, Aksilerasi, and Capital Loans, to help our local SMEs with their businesses.

Responsibilities

• Monitor and analyze regional warehouse performance to meet operational goals.
• Work with Sort Regional Manager (SRM) to forecast volume, evaluate manpower needs, and ensure sufficient sort capacity.
• Manage budget allocation for hub renovations, relocations, consumables, and tools; conduct detailed budget analysis.
• Analyze and recommend new warehouse processes to improve efficiency.
• Collaborate with SRM and Sort Hub leads to resolve operational issues and implement improvement projects.
• Track and report monthly refutation KPIs and operational performance.
• Ensure consistent monitoring of quality and performance metrics, proposing actionable improvements.

Requirements

• Bachelor’s degree (min. GPA 3.0), preferably in Industrial Engineering.
• 2+ years of experience in logistics, focusing on operations and performance analysis.
• Proficient in Microsoft Office, data analysis, and process improvement.
• Strong leadership, communication (English preferred), and problem-solving skills.
• Analytical mindset with knowledge of query tools and basic AI concepts.
• Structural thinking and the ability to manage complex operational tasks.