Specialist, Regional Management Office

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Specialist, Regional Management Office

Team description:

The Regional Management Office team works closely with the sales department (Supply Team) to identify and optimize growth opportunities on hotel supply for Agoda. The team is responsible for sales performance and operational efficiency and managing initiatives to measure and implement changes. We collaborate with multiple departments and produce highly visible results backed up by data. Utilizing powerful tools and possessing an end-to-end view of how Agoda works, the Regional Management Office team offers a unique opportunity for anyone who thrives in challenging and fast paced environments.

Job description:

As an Onboarding specialist, you will play a crucial role in the success of Europe, Middle East, and Oceania region by assisting Acquisition teams with administrative tasks related to hotel profile setup on Agoda website. The role requires solid project management and business acumen, coupled with a high level of operational savvy. This job requires a driven personality with high level attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced environment.

Roles & responsibilities:

• Ensure the daily operations of the function are running smoothly, being the first point of escalation for Acquisition team and help to answer their questions
• Support Acquisition teams via ticketing system with operational tasks, related to setting up hotel profiles of newly onboarded accommodation partners
• Execute on agreed initiatives for the region, engaging with cross functional teams
• Make data-backed recommendations for improvements on current function operating model, or local initiatives
• Act and communicate effectively with internal and external stakeholders
• Collaborate with Supply teams on key projects driving real impact on the business using advanced analytical tools
• Apply quality assurance measures to minimize errors

Skills required:

• Strong analytical skills with the ability to interpret rate requests
• Strong business sense and excellent problem-solving skills
• Excellent communication and interpersonal skills
• Detail-oriented with a focus on accuracy and quality assurance
• Ability to prioritize tasks and work efficiently in a fast-paced environment
• Familiarity with revenue management concepts and pricing strategies
• Organized & structured: can manage multiple priorities and deliver results under tight deadlines and pressure
• Good in English both spoken and written – additional languages are a plus
• Must be curious, proactive, practical, and solution-oriented with “Get it done!” attitude
• Generate ideas to improve operations based on data and have an impact
• Able to work in a highly multi-cultural team
• Aware of the importance of discretion, confidentiality, and ethics