Specialist, Specialty

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

The Specialist, Specialty plays a crucial role in resolving escalations, supporting operational workflows, and ensuring a high standard of service. This hands-on position focuses on managing escalated issues, collaborating across teams, and contributing to the overall efficiency and effectiveness of our operations. 

What You Will Do

• Serve as the primary resource for handling escalations, ensuring prompt and satisfactory resolutions for patients, providers, and internal stakeholders. 
• Support and prioritize operational workflows to address high-impact areas and improve efficiency. 
• Collaborate with cross-functional teams to assist with seamless member transitions and uphold service quality. 
• Analyze escalated issues to identify trends and recommend process improvements. 
• Maintain accurate documentation on escalation procedures and workflows. 
• Contribute to projects and initiatives aimed at enhancing operational efficiency and stakeholder satisfaction. 
• Partner with leadership to align on operational goals and uphold a "white glove" service approach. 

What You Need 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred (relevant experience may substitute). 
• 2-3 years of experience in healthcare operations or the durable medical equipment (DME) industry, with exposure to escalations or service recovery. 
• Strong organizational and problem-solving skills, with the ability to manage multiple tasks effectively. 
• Excellent communication and interpersonal skills, with a focus on resolving escalations diplomatically. 
• Collaborative approach to working with teams to align on solutions and ensure consistency in service delivery.  

 What Sets You Apart

• First Call Resolution minded approach to ALL escalations that are presented. 
• Thrives in a dynamic environment and adapts quickly to shifting priorities. 
• Skilled in identifying root causes and implementing sustainable solutions. 
• Passionate about delivering exceptional service and fostering positive stakeholder experiences. 
• Demonstrated ability to build trust and maintain strong working relationships.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.