Spécialiste technique /Technical Specialist (French Speaking)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :

• Fournir une assistance technique et un soutien de bureau aux associés internes et à distance
• Compétences en gestion des fournisseurs incluant la capacité d'interagir avec et de soutenir les fournisseurs externes et de coordonner le travail avec eux afin de répondre à nos besoins opérationnels et à ceux de nos clients.
• Surveiller les serveurs, les sauvegardes et faire enquête sur les problèmes pouvant survenir pour s'assurer que de tels incidents sont réglés conformément aux niveaux de service définis
• Planifier, établir l'échéancier et coordonner les besoins de téléphonie du Centre d'appels conformément aux processus prédéfinis du fournisseur et de l'entreprise
• Mettre en œuvre les améliorations et la mise à niveau des ordinateurs de bureau et des serveurs selon les cycles de vie de la technologie et en conformité avec les politiques de gestion du changement
• Documenter, suivre et surveiller les incidents/problèmes au moyen de la gestion des incidents SYSAID ITIL afin d'assurer une résolution rapide
• Gestion d'inventaire inclut la capacité de s'assurer que des niveaux de stocks suffisants sont maintenus à jour
• Soutenir les processus d'accueil et de départ s'appliquant aux nouvelles recrues, aux licenciements et aux mutations internes
• Coordonner les arrangements pour la réparation de matériel informatique défectueux avec les fournisseurs
• Configurer et traiter les configurations d'utilisateur pour le matériel et les logiciels
• Fournir un soutien de 2e niveau aux utilisateurs finaux comme l'administration des nos ID des utilisateurs, la réinitialisation des mots de passe, le déverrouillage des comptes d'utilisateurs, au besoin
• Excellentes compétences en dépannage pour isoler et identifier rapidement la cause profonde des incidents.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide technical assistance and desktop support to both internal and remote associates
• Vendor management skills include the ability to interface, support and coordinate work with external vendors in support of our business and client requirements.
• Will monitor servers, backups and investigate issues that may occur ensuring such incidents are resolved in accordance to defined service levels
• Will plan, schedule and coordinate Call Centre telephony requirements in accordance to predefined vendor and corporate processes
• Implement desktop/server upgrades and enhancements as per technology life cycles and in compliance with change management policies
• Document, track, and monitor incidents/problems via ServiceNow to ensure a timely resolution.
• Inventory management include the ability to ensure sufficient inventory levels are kept up to date
• Will support onboarding/off boarding process specific to new hires, terminations & internal moves
• Coordinate arrangements for repair of malfunctioning computer equipment with vendors.
• Will configure and process User configurations for hardware and software
• Will provide 2nd level end-user support such as user ID administration, reset passwords, unlock user accounts as required
• Demonstrates excellent trouble shooting skills to quickly isolate and identify the root cause of underpinning incidents.
• May be required to be on standby/ on call as part of this role.

What your background should look like
EXPÉRIENCE ET NIVEAU D'ÉDUCATION REQUIS :

• Formation dans des domaines tels que les sciences informatiques, ou des vocations similaires, généralement obtenue à l'issue d' un programme de baccalauréat de quatre ans, formation professionnelle et technique, ou une combinaison équivalente d'expérience et études;
• Six (6) d'expérience en tant qu'administrateur de systèmes;

COMPÉTENCES, CONNAISSANCES ET APTITUDES MINIMALES REQUISES :

• Microsoft Certified Systems Engineer (MCSE) ou certificat MS MCDSTITIL V3 en ordinateurs de bureau
• Solide expérience de TCP/IP, DNS, LDAP, des systèmes sans fil et connaissance pratique du RPV sécurisé et des pare-feu Cisco
• Excellentes aptitudes à communiquer oralement et par écrit
• Offrir un bon service à la clientèle
• Aptitude démontrée à accomplir plusieurs tâches à la fois et à prioriser des demandes diverses en fonction de l'importance d'affaires. Cela est compatible avec un environnement dynamique combiné à des priorités changeantes;

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Requires training in fields such as, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education;
• 6 years' experience as a Systems Administrator required;

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Microsoft Certified Systems Engineer (MCSE) or MS Certified Desktop MCDSTITIL V3 certificate
• Proven experience with TCP/IP, DNS, LDAP, wireless and a working knowledge of secure VPN's and Cisco Firewall
• Excellent written and verbal communication skills
• Strives to deliver customer service
• Proven ability to multi-task and to prioritize various requests based on business importance. This is consistent with a fast paced environment with shifting priorities;
• Strong troubleshooting and problem solving skills;

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What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Schedule
Full time
Affiliated Companies:
Affiliated Companies: Innomar Strategies
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.