Spotify Customer Service Expert with Arabic and English

Company Description

Sutherland is a global leader in Customer Experience Management (CXM). For over 37 years, we have taken care of our customers' customers, continuously accelerating growth through cutting-edge solutions and robust automation.
An international company with offices in 60 locations worldwide, Sutherland has been operating in Bulgaria since 2008. There are over 2,000 employees working in the country in three offices across Sofia, Varna, and Burgas or in work-from-home mode, providing customer service and technical support in 17 languages.
At Sutherland you can work with great people on interesting projects for some of the world's biggest brands. You will have the opportunity to develop new skills and professional experience in a supportive and dynamic work environment.

Job Description

Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team for our Spotify client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.
Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. Spotify is currently available in 180+ countries.
You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls!

Your Tasks

• Providing Email support for our clients;
• Answering to ,,How to” and ,,FAQ” questions;
• Assisting with account and payment-based questions and problems;
• Providing assistance with troubleshooting.

You will Get 

•  Long-term job security with permanent contract; 
• Additional health insurance and life insurance;
• 24 days of paid annual leave, 3 of which are wellness days;
• 1.5h paid breaks per day; 
• Food vouchers;
• Clear career path within the company;
• Ability to work from home;
• Extremely competitive salary;
•  World-class on-the-job training;

MORE reasons to join our team

• Fully digital employee services through eSignature;
• Employee assistance program, including 24/7 access to psychological support; 
• Employee discounts portal featuring over 20 exclusive discounts;
• Employee referral program;
• Rewards and recognition program;
• Relocation package if you are relocating from another city or country;
• Multisport card partially covered by the company;
•  In-house learning and development portals with training options for Certification;
• Multiple events organized in the office for employee engagement as well as wellness initiatives;
• Gift for birth or adoption;
• Corporate social responsibility events and team buildings; 
• Exposure to global business knowhow. 

Qualifications

• Excellent Written skills in Arabic (C1)
• Good Verbal & Written skills in English (B2 or above) 
• Previous Experience in Customer Service is a plus; 
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution; 
• Positive attitude and great interpersonal skills, with a “can do” attitude; 
• Ability to present complex information in a simple and understandable way; 
  

  Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team for our Spotify client. If you want to become part of an exciting, positive and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.
  Spotify is a leading music streaming service provider, with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts, including more than 82 million songs. As a freemium service, basic features are free with advertisements and limited control, while additional features, such as offline listening and commercial-free listening, are offered via paid subscriptions. Spotify is currently available in 180+ countries.
  You support Spotify with E-mail support and through a messaging system (non-voice support) - no calls!

  Your Tasks

• Providing Email support for our clients;
• Answering to ,,How to” and ,,FAQ” questions;
• Assisting with account and payment-based questions and problems;
• Providing assistance with troubleshooting.

• You will Get 

•  Long-term job security with permanent contract; 
• Additional health insurance and life insurance;
• 24 days of paid annual leave, 3 of which are wellness days;
• 1.5h paid breaks per day; 
• Food vouchers;
• Clear career path within the company;
• Ability to work from home;
• Extremely competitive salary;
•  World-class on-the-job training;

• 
  MORE reasons to join our team

• Fully digital employee services through eSignature;
• Employee assistance program, including 24/7 access to psychological support; 
• Employee discounts portal featuring over 20 exclusive discounts;
• Employee referral program;
• Rewards and recognition program;
• Relocation package if you are relocating from another city or country;
• Multisport card partially covered by the company;
•  In-house learning and development portals with training options for Certification;
• Multiple events organized in the office for employee engagement as well as wellness initiatives;
• Gift for birth or adoption;
• Corporate social responsibility events and team buildings; 
• Exposure to global business knowhow. 

• Qualifications

  Qualifications

• Excellent Written skills in Arabic (C1)
• Good Verbal & Written skills in English (B2 or above) 
• Previous Experience in Customer Service is a plus; 
• Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution; 
• Positive attitude and great interpersonal skills, with a “can do” attitude; 
• Ability to present complex information in a simple and understandable way;