SQL expertise-production support L2/L3

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish, and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure you that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role:

As an Application Maintenance and Support Specialist, you will work on maintaining important applications for leading global Financial Services firms.

Required:

• Minimum 6+ year experience in SQL
• Excellent Communication skills Good analytical and problem-solving skills.
• Strong analytical and problem-solving skills.
• Good Time management and organizational skills.
• Ability to handle multiple concurrent tasks with minimal supervision.
• Maintain accurate records of changes, incidents, projects, and as-built documentation.
• Experience working in a team-oriented, collaborative environment.
• App Support knowledge and good analyzing skill.
• Basic idea in Front End UI related support
• Good to have Autosys knowledge.
• Excellent communication and analytical skills.

Preferred:

• Experience in Sybase/DB2/RDBMS.
• Experience with job scheduler (Ex. Autosys), Ticketing tool/JIRA
• Experience in Application Support in Unix, SQL & UNIX scripting.

Role Description:

• Work actively with team members to analyze and resolve application issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items).
• User Ticket management (Backlog review, User interface and manual prioritization)
• Planned/unplanned events - Support BCP (Business Continuity Planning), Migration, Holiday activities.
• Coordinate release and post release support and handover.
• Implement bug fixes, minor enhancements etc.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues for permanent fix or automation.

Personal:

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

This position requires hybrid work mode and needs your presence in the office for at least 60% of the workdays every week.