Sr. Operations Manager

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Position Overview: The GOO Sr. Operations Manager is responsible for managing the business performance indicators/metrics of Lenovo business groups and developing in-depth industry analysis to drive data driven decision making process. He/she is also coordinating initiatives and communications across Global Operation towers and BG/Sales to drive operation efficiency and business excellence. This role involves developing and implementing strategies to enhance team effectiveness, drive business result, and align team goals with the organization's objectives. The ideal candidate will possess strong analytical, collaboration and communication skills to foster a culture of accountability and continuous improvement.

Key Responsibilities:

• Design and implement business performance management frameworks and best practices aligned with organizational goals.
• Set clear performance metrics for teams and departments management review.
• Analyze external and internal data to identify trends, strengths, and areas for improvement.
• Prepare comprehensive reports and presentations for senior management, highlighting key performance indicators and recommendations.
• Provide feedback to the business groups and sales orgs to develop potential solutions, especially leveraging the assets sitting in the group operation organizations.
• Coordinate initiatives and communications across GOO Towers and BG/Sales to drive operation optimization and cross functional synergy.

Basic Qualifications:

• 5+ years of experience in Product/Business Operation related role with a minimum in ICT industry.
• Strong analytical skills with the ability to interpret data and derive actionable insights.

Preferred Qualifications::

• Strategic thinking and problem-solving abilities.
• Ability to manage multiple projects and prioritize effectively.
• Proficiency in data analysis and reporting tools (e.g., Excel, BI tools).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• This position may require occasional travel to different company locations
• Flexibility to adapt to changing priorities and work in a fast-paced environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United States of America - North Carolina - Morrisville