Sr. Principal Technical Program Lead

Overview

The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward-looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners.

This role will spearhead the Digital Experience strategy for Chick-fil-A's growing staff population. Partnering with senior leaders across the organization, they will define the strategy and objectives for the staff digital experience and provide strategic oversight to a portfolio of initiatives impacting the staff digital experience. This role is pivotal in enhancing the digital workplace for our employees, driving innovation, and ensuring a well designed integration of digital tools and platforms that support productivity, satisfaction and Chick-fil-A's mission to be the world's most caring company. This role requires a blend of experience in leading and implementing human-centered design systems, technical expertise, strategic thinking, and strong communication skills to define the strategic vision and oversee the integration and optimization of technical systems that enhance Chick-fil-A's staff digital experience.

Potential components include productivity and collaboration tools, workplace applications, overall UI/UX, findability of content, artificial intelligence, support, training, employee feedback, and usage analytics.

Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Define and implement the strategic vision for the staff digital experience, aligning with organizational goals
• Lead user research, persona development, scenario mapping to understand staff experience
• Influence and align a portfolio of technical initiatives and/or programs with impact across multiple areas of the organization
• Lead quarterly planning for the staff digital portfolio
• Demystify technology for multiple functional areas across the organization
• Drive adoption and organizational change management related to initiatives
• Oversee resources that gather requirements, create documentation, and support technical initiatives and programs through implementations, changes, and issues
• Collaborate, interact with, and influence project leads, developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives
• Act as Subject Matter Expert for the Staff Digital Experience and programs
• Define lifecycle and design for technical initiatives and programs supported
• Own the strategic relationship with functional and technical partners
• Build strategic plans and communicate progress with business partners/stakeholders
• Exercise expertise and thought leadership over areas of responsibility, initiatives and programs supported.

Minimum Qualifications

• Experience leading large, complex technical initiatives and programs
• Experience in leading and implementing human-centered design systems
• Experience with driving major change initiatives and high user adoption
• Experience with agile methodology
• Experience in driving teams, management, and senior leadership to decisions
• Strong ability to lead through influence
• Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes
• Strong verbal and written communication skills
• Excellent stakeholder management abilities
• Excellent personal and relational intelligence
• Demonstration of leadership and strong collaboration
• Ability to quickly learn and comprehend technical trends and opportunities
• Self-starter who completes responsibilities with minimal supervision
• Team player who is committed to both the team and the initiatives
• Strong decision-making skills with the ability to collaborate and make decisions in the gray
• Sharp analytical and problem-solving skills
• Ability to effectively select and manage vendors
• Servant spirit with strong sense of stewardship

Minimum Years of Experience

8

Travel Requirements

10%

Required Level of Education

Bachelor's degree or equivalent experience

Preferred Level of Education

Bachelor's Degree

Major/Concentration

Technical Field of Study, Human-Centered Design, Human Computer Interaction