Sr. Transportation Programs Analyst

Description

About the Role

The Port Authority of New York and New Jersey (PANYNJ) Tunnels, Bridges & Terminals Department's Toll Systems and Revenue Operations Division is responsible for collecting revenues owed to the PANYNJ for vehicular travel across the interstate bridges and tunnels between New York and New Jersey. Collection of tolls and related fees are supported through a contractor at the E-ZPass New York Customer Service Center, as well as additional contract services specific to collections efforts for unpaid charges. Reporting to the Supervisor of the Revenue Recovery group, the Sr. Transportation Programs Analyst (Suspension Analyst) will support the toll collection program with specific responsibilities for assisting in toll violations recovery and the New York State Department of Motor Vehicles (NY DMV) vehicle registration suspension program. In addition, the selected candidate will assist with settlements, credits and disputes.

Responsibilities:

• Work closely with our law firm, collection agency, customer service center, and back-office provider to ensure seamless data exchange of violation information.
• Create and monitor progress of monthly and ad hoc payment applications to provide accurate and timely posting of updated transaction status in the back-office.
• Compile detailed supporting documentation for vehicle suspensions for persistent violators who are referred to our outside law firm.
• Conduct research of accounts using Vector and Crystal reporting systems to create detailed violation reports.
• Run queries, conduct research and analyses, and communicate findings with customers, contractors, and various levels of staff throughout the Agency.
• Maintain and update internal databases (e.g., MS Access or other database systems) ensuring data accuracy and integrity.
• Optimize SQL queries for efficiency and performance, especially with large datasets for top violators and suspended registrants' data.
• Develop, document, and update standard operating procedures (SOPs) for power automate workflows, database maintenance, and revenue recovery reporting.
• Verify the accuracy of invoices submitted by law firms, to ensure all toll charges and administrative fees align with payments received.
• Contribute to initiatives aimed at automating manual tasks, reducing errors, and streamlining workflows across programs.
• Provide training and guidance to team members and other departments on best practices for using internal data systems and interpreting reports.
• Perform other duties as assigned.

Minimum Qualifications:

• Must possess a Bachelor's degree from an accredited college or university
• Minimum of 2 years relevant work experience in data management, accounting, and/or customer service with quantitative and analytical skills
• PC proficiency with experience in Microsoft Office applications, with strong experience in Excel and Access
• Solid organizational, verbal, presentation, and written skills
• Strong research, analytical and organization skills
• Excellent written and oral communication skills, including experience in summarizing the results of analyses

Desired Qualifications:

• The ability to provide off-hours (evening, overnight, and weekend) support of PAPD enforcement efforts
• Ability to gather data, perform process analysis, and provide recommendations
• Experience with account management/client relationship management
• Excellent time-management skills and problem-solving skills
• Demonstrated ability to work under pressure and meet tight deadlines
• Proven success in resolving conflicts
• Demonstrated productivity in a team environment
• Process-orientation with a strong bias for action
• Knowledge of toll systems and/or back-office operations
• Demonstrated experience in the area of data analytics and database implementation/maintenance/optimization, including data normalization, pumping, and transformation.
• Strong knowledge of data analytic and database management.
• Ability to understand, manage, and prioritize technical issues and initiatives.

Selection Process

The application process varies by position, but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive benefits package, hybrid work options for many positions, and a professional environment that supports development and recognizes achievement.

Click here for more information about benefits, our culture, and career development opportunities.

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.