Sr. Customer Enablement Consultant

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance :
Q2 is seeking a Senior Customer Enablement Consultant to work directly with customers to help them fully adopt and utiliz e our solutions . In this role, you will be responsible for partner ing with the C lient S uccess M anager and internal SMEs to build and execute plans that advance customer's strategic goals, ensuring customer satisfaction and creating raving fans . The ideal Customer Enablement Consultant is an outgoing, organized, and thoughtful relationship builder who adapts well to varying internal and external teams, cultures, and working styles. The y are intensely curious - about c ustomer s and their challenges, our solutions and how they can deliver value to our clients, and deliver meaningful, measurable outcomes. We are looking for someone who ha s a bias for action , loves effecting change and is a wizard at solving puzzles .
A Typical Day :

• Serves as a subject matter expert on assigned customer s' usage and continuous adoption of Q2's products and services
• Helps build, refine and lead customer programs (training, education, best practices, strategic tactics) that drive value realization of Q2's products and services
• Analyzes customer usage data to identify risks, trends and opportunities to improve customer outcomes
• Continuously evaluates and refines customer enablement programs to ensure effectiveness and customer satisfaction
• Partners with Client Success Manager to understand the customer's strategy and objectives and applies intense curiosity in how Q2 products and services help the customer achieve success
• Serves as the day -to-day point of contact for customer representative(s) responsible for managing our products at the FI and supports them in aligning the administration of Q2's products and services to the FI's strategic goals
• Contributes adoption and usage strategies to Account Plans based on customer strategies and leads execution with client and internal partners
• Understands and proactively addresses the impact of customer initiatives and feature requests on the overall customer experience, strategy and value generation from Q2's products
• Serves as primary advocate and translator of customer initiatives and requests to our internal product and technical partners
• Participates in quarterly and executive business reviews with responsibility for reporting on customer usage of Q2 products
• Develop a deep knowledge of Q2 solutions to best support clients in maximizing their value .
• Keep up with relevant banking and financial services industry trends and share helpful information with clients.
• Recognize new opportunities where our solutions could further contribute to our c ustomer s' objectives or solving challenges
• Contribute customer specific context in support of RSM and/or CSM sales and renewal activities

• Adept at setting and managing customer expectations
• Embrace change, seek out new initiatives and provide ideas and recommendations to better serve our clients.
• Deliver experiences and results such that clients cannot imagine doing business without our solution s .

Bring Your Passion, Do What You Love. Here's What We're Looking For :

• Typically requires a bachelor's degree and a minimum of 8 years of related experience; or an advanced degree with 6 + years of experience; or equivalent related work experience.
• S trong understanding of b anking operations and principles , preferably within the commercial / wholesale banking space .
• Proven experience working with a variety of people - from engineers and technologists to executives and leaders in the banking or financial technology sectors - to deliver results .
• Demonstrated experience and openness to working with new technology
• Proven relationship-building skills and experience maneuvering effectively within and across large organization s .
• Excellent communication, presentation, and project management skills
• Demonstrated ability to build and maintain relationships with clients and internal teams .
• Demonstrated excellence in working collaboratively and on a cross-functional basis with other internal teams.
• Results-oriented with a focus on customer experience .
• Proven ability to work effectively remotely and ability to travel on a limited basis.

#LI-BW1
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid & Remote Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Opportunities
• Generous Retirement Benefit Plans, including a company-matching HSA program.
• Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.