Sr. Director, Global Communications Strategy & Operations (remote)

Description
(REMOTE POSITION- United States)
Cognizant (Nasdaq: CTSH) engineers modern businesses. We specialize in helping some of the world's most established companies remain the most loved brands in today's fast-changing technology landscape, advancing every aspect of how they serve their customers: digitizing products, services and customer experiences, automating business processes, and modernizing technology infrastructures. Simply put, we engineer modern businesses. And, together with our clients, we are improving everyday life.
Headquartered in Teaneck, NJ, Cognizant is ranked 185 on the Fortune 500, with revenues of $18+ billion, and more than 330k associates globally. Cognizant is consistently listed among the most admired companies in the world. The company was founded in 1994 as a technology development arm of The Dun & Bradstreet Corporation, and spun off as an independent company in 1996.
Reporting to: Chief Communications Officer
Role summary
Do you have a genuine passion for storytelling that impacts the bottom line? Are you a left- and right-brained thinker who balances both strong logic and creative chops? Do you frequently ask, "How can we do this better?" Do you have a reputation for designing breakthrough campaigns that cut through the noise to inspire and engage both employees and external audiences? If yes, keep reading!
Cognizant's Global Communications team is seeking a high-energy, dynamic, business-savvy individual to lead Communications Operations to lead a team of talented process and content associates; driving both a rigorous process tied to global corporate communications and a world-class set of communications systems upon which to publish and deliver communications content.
This role, based in North America, is part of the Global Communications leadership team and will be responsible for developing and implementing strategies and tactics that will drive significant process improvement, ensuring both excellence and repeatability.
Key Responsibilities• Process: Lead Global Communications' efforts in establishing a measurable ROI for Communications efforts with measurement baselines & tools; as well as process improvement to ensure excellence and repeatability:
o Develop consistent and repeatable global "playbooks" - and the resource libraries upon which they are stored - for communications around:
Press releases - company, vendor, partner, industry analyst
Platforms - PR, social, owned platforms
Internal announcements - e.g executive appointments
Segmentation of internal communications delivery - right message, right audience (with an articulated strategy as to why things are done this way)
o Take leadership in "connecting the dots" among Global Communications leadership to drive a global campaign mindset, where strategic communications includes internal and external components at the outset
Consider the appropriate tools, processes and operating mechanisms to drive
tighter alignment among the functional components
o Set the strategy and manage the communications channels ecosystem. Manage a full-time content and channels team that:
Are developing and overhauling a company-wide Intranet
Identifying and managing multichannel content strategy of internal and external news
Partnering across the Global Communications team to target and deliver relevant information to regional, service line and functional teams around the world
Interface with Cognizant's CIO, technology team, on the management of communications platforms Technology: with IT, select the appropriate platform for strategic delivery• Systems: Drive improvement with a systems overhaul within internal communications:
o Provide more robust capability, reporting, contact database integrity and distribution list modularity by integrating this to HCM.
o Continue to develop more meaningful & relevant content on Be.Cognizant with both stronger publishing tools and content performance measurement• Operations: Work with the Chief Communications Officer on identifying and managing:
Annual budgeting process, including functional investment
Channel strategy and selection - the tools and their execution - for the Global Communications function
Functional strategy - how the team is run, through a lens of continuous improvement
Select internal communications projects that tie to Cognizant's business strategy

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Technology: with IT, select the appropriate platform for strategic delivery• Systems: Drive improvement with a systems overhaul within internal communications:
o Provide more robust capability, reporting, contact database integrity and distribution list modularity by integrating this to HCM.
o Continue to develop more meaningful & relevant content on Be.Cognizant with both stronger publishing tools and content performance measurement

Qualifications
BASIC & PREFERRED QUALITIFICATIONS:• An agile, creative leader with experience with and insights into new and emerging trends across marketing, advertising, public relations, social media, and executive and employee communications.• 12+ years of experience in corporate communications, public relations, internal or executive communications.• Bachelor's Degree (Communications, Public Relations, English, Journalism or Marketing degree preferred).• Ability to lead, collaborate and influence, including in the face of ambiguity, multiple deadlines, and emerging challenges and priorities.• Expert-level in English-language communications proficiency.• Strong judgment and a growth mindset.• Ability to oversee the development of creative and strategic projects and "get the best" from team members.• Genuine passion for overseeing communications that drive employee engagement, employee experience and executive thought leadership.• Proven experience working with senior business and thought leaders.• Demonstrated leadership and team building acumen.• Passion, energy and commitment.• Business savvy and intelligence.• Flexibility and a strong work ethic.• Effective organizational skills to oversee multiple project teams, timelines and stakeholders.• Good sense of humor and respect for others.