Sr. IT Support Specialist (UK, hybrid)

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are stronger and more innovative when they have the range of opinions and perspectives that come from diversity. Very simply, we know that diversity is a foundational strength for our organization. A diverse workforce makes for stronger teams as a wider breadth of thinking and experience broadens the power of our collective mind. Building stronger teams is foundational to serving our customers comprehensively, innovating our products and solutions, and enabling more impactful decision-making across our business.

We are Virtual 1st! Whether you choose to work remotely from your home office or in-person from one of Mitek’s offices, our practices, processes and tools are designed to enable your success. At Mitek, the Future of Work is about flexibility and preference wherever and whenever we are working.

Senior support specialist that would work with the infrastructure team and the service delivery team to maintain and support the IT systems across the EU and US. Provide On Site desktop support for the Leeds office, and remote support for the EU. Maintain, support and improve the networking configurations across Mitek globally. Provide on-call support for Leeds agents.This role is crucial in ensuring the smooth operation of IT systems, directly impacting the efficiency and productivity of our teams across the EU and US

What You’ll Do (Essential Responsibilities)

• Deliver expert technical support for diverse infrastructure systems.
• Maintain cloud and on-site networking configurations.
• Support on site users at the Leeds office with level 2 support.
• Participate in an on-call rotation (once every four weeks).
• Drive continuous improvement of current systems.
• Perform software updates and patching for active desktops/servers.
• Manage application system user for new hires, terminations, and role transitions.
• Perform user onboarding and offboarding processes.
• Administer in collaboration with the infrastructure team servers.
• Ensure security is maintained and configured on the desktop/cloud/server environments 

What You Need (Education/Licenses/Certifications, Experience, Knowledge, Technical Skills and Abilities)

• Associate’s degree in computer science, system administration, networking certification or other related fields and knowledge.
• Skills and abilities typically associated with 3-5 years of related experience in IT, doing IT Support and System Administration duties.
• Proven experience managing multi-system environments. 
• Proficiency with Networking (CISCO/Sophos/Meraki).
• Proficiency with cloud-based solutions such as GSuite and MS365. 
• Familiarity with AWS/GCP.
• Proficiency with Azure. 
• Knowledge of security levels across various systems.
• Strong knowledge of computer systems and the ability to implement improvements effectively. 
• Experience in writing system documentation, system specifications/requirements, presentations, correspondence, studies, reports, and training materials. Demonstrated ability to properly develop and maintainaccurate documentation. 
• Be available to come to our Leeds Office once every two weeks.
• Proficiency in Excel desired.
• Audit experience is a plus.

What We Offer You

• Highly competitive salary and comprehensive benefits package.
• Hybrid Work with the possibility to work from home once every two weeks.
• Be part of a Nasdaq-listed, high-growth company with cutting-edge technology that provides Digital Safety to millions of users wroldwide.
• Collaborate with a supportive, experienced IT Support team and interact with relevant internal stakeholders.
• Participate in global IT projects.
• Ongoing learning opportunities to level up your knowledge and take your career further.

We take pride in enabling career growth in an environment of innovation and teamwork. Our commitment to all Mitekians is to do meaningful work that matters. Our culture is defined by delivering our best to our customers by providing high value solutions and impactful outcomes, by continuously challenging convention, and by caring for each other through collaboration and celebrating our successes. We are committed to creating competitive, equitable compensation & benefits programs and career development opportunities. 

Wellness: Universal, supplemental, and private healthcare plan choices based on country specifics 

Financial future: retirement/pension plan contributions, MTK stock plan participation

Income protection: life event & disability coverage 

Paid time off: generous annual leave, company holidays, volunteer time off 

Learning: e-learning license, tuition reimbursement, hackathons 

Home office setup allowance

Additional/optional benefits: pet insurance, identity theft protection, legal assistance 

We sincerely appreciate your interest in Mitek. We know your time is valuable and look forward to the potential of speaking with you further!