Sr. ServiceNow Administrator

Vertafore Greater Denver Area

Company

Vertafore

Location

Greater Denver Area

Type

Full Time

Job Description

$80000 - $120000 / year


Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.

JOB DESCRIPTION 

We are seeking a highly motivated ServiceNow expert to be part of our IT Service Management team. The successful candidate must be knowledgeable and ability to hit the ground and run with daily administration, support, and automation of workflows utilizing the platform and its integration functionalities. Besides playing the role as the Subject Matter Expert, the Senior ServiceNow Administrator will own and see through resolutions for requests and issues related to the platform.

 

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following: 

 

  • Develop workflows, business rules, UI rules, and other platform features in a proficient manner to tailor ServiceNow to the needs of the organization. 

  • Create, maintain, and monitor health of integrations with other systems including but not limited to Salesforce and Rally.

  • Upkeep a current and easily accessibility Service Catalog.

  • Constantly improving workflow orchestrations with ServiceNow based on ITIL (Information Technology Infrastructure Library) to support efficiency of incident, problem, and change management. 

  • Build and maintain up-to-date Configuration management database (CMDB) using Asset Management in ServiceNow. 

  • Monitor platform performance daily, assist end users, fix problems, and provide training when needed. 

  • Make sure security and compliance are met with user roles, permissions, and data protection in ServiceNow. Adopt security best practices when designing workflows orchestration and relevant automations.

  • Continuous platform improvements include finding and fixing configuration gaps, data inconsistency problems, and unused feature correction. Follow through on all improvement-related action items. 

  • Plan and carry out platform upgrades. Make sure the platform is updated. 

  • Create and keep up-to-date thorough documentation for runbooks, processes, and configurations. 

  • Collaborating alongside ServiceNow contacts on a regular basis is necessary to stay up to date on platform updates, upcoming new features, and pertinent security issues. 

  • Conduct testing of all ServiceNow modifications in the lower environment prior to the rollout in production to enforce low-risk platform changes. 

  • Periodic audit of user licenses to ensure usage is under control.

  • Partner with other teams to take advantage of any ServiceNow automation opportunity. 

 

 

Knowledge, Skills, and Abilities: 

 

  • More than five years of outstanding practical experience orchestrating workflows using ServiceNow Application Engine and establishing Integration Hub with other systems.

  • Advanced knowledge in forms and features for Service Catalog, Incident, Problem, Change and Projects in ServiceNow.

  • Strong knowledge with ServiceNow Asset Management to manage CMDB.

  • Great grasp on ITIL framework and best practices.

  • Exceptional problem solver and solution focused when handling simple to complex issues.

  • Good understanding and exposure in enforcing development lifecycle when working on ServiceNow enhancements.

  • Great knowledge with the latest ServiceNow's features.

  • Other scripting experience such as JavaScript is required.

  • Excellent communication interpersonal skills with ability to work with others from diverse backgrounds.

  • Ability to juggle against multiple tasks. Great sense of urgency and capability to meet deadlines.

  • Able to maintain professional composure in any situation.

Qualifications: 

 

  • BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.

  • ServiceNow Certified Systems Administrator or higher certification.

 

 

Additional Requirements and Details:

 

  • Travel required up to 10% of the time. 

  • Located and working from an office location. 

  • Occasional lifting and/or moving up to 10 pounds.

  • Frequent repetitive hand and arm movements required to operate a computer.

  • Specific vision abilities required by this job include close vision (working on a computer, etc.). 

  • Frequent sitting and/or standing.

 

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

· Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

· Win Together: We work together as one team, showing empathy and respect along the way.

· Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

· Say It, Do It: We honor every one of our commitments because integrity is important to us.

· Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

· We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

Apply Now

Date Posted

12/22/2023

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