Sr. Specialist, Customer Experience Communications

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

We're looking for a Sr. Copywriter to join the Comcast Business Customer Communications team.

The right candidate is a self-motivated, independent, and critical thinker with wide-ranging writing skills and an inherent understanding of branding, tone, and voice. The Sr. Copywriter will be responsible for the creation, execution, and delivery of account-based and self-service content across customer communications channels such as email, direct mail, SMS, video, and more.

Job Description

Core Responsibilities

• Writes, reviews, edits, and manages creative and technical content for account-based and self-service experiences
• Manages change requests to existing onboarding, service, transactional, and product education communication tactics
• Adapts language and style to reflect brand voice and tone
• Manages Comcast Business' template library and conducts audits to ensure the value, organization, and consistency of existing content
• Partners closely with cross-functional partners inclusive of product development teams
• Regularly collaborates with our Digital Experience (DX) and Marketing teams to ensure copy and design complement one another and are aligned with other customer-facing content and experiences.
• Improve quality design and enhance user experience

Preferred skills and qualifications:

• Working knowledge of multiple platforms such as Jira, Confluence, and Salesforce
• Proficiency in Microsoft 365 tools and applications including Outlook, Teams, SharePoint, and OneDrive
• Familiarity with customer journey mapping
• Prior experience working with external agencies
• Detail-oriented
• Strong organizational and project management skills
• Technical know-how
• An understanding of business and operational processes

• Bachelor's degree in Communications, Marketing, Journalism, Business Administration, or equivalent work experience

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.