Sr. Technical Account Manager

What we are looking for?

• Fast learner, team player, problem solver, ability to work in fluctuating workload environment and with a globally dispersed, cross-cultural team
• Experience with host base (endpoint agent) security solutions is preferred
• Multi OS support experience: Windows, Mac & Linux (mobile platforms - an advantage)
• Training delivery experience - Required
• MongoDB experience preferred, any previous DB (queries and basic programming) acceptable
• Previous scripting experience. At minimum a working knowledge of Python, PHP, and Unix shell scripts

What will you do?

• Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution.
• Lead complex implementation and onboarding projects for S1 products and services.
• Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
• Work independently to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to evaluating customers' business needs, infrastructure, security, and compliance requirements.
• Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback
• Work to identify and/or develop upsell opportunities.
• Maintain an in-depth understanding of company technology, products, and services.
• Contribute to our knowledge base by creating best practices guides and video tutorials.
  
• Handle government entities within SentinelOne FedRamp infrastructure.

What skills and knowledge should you bring?

• At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager/Pre-Sales
• Strong application and/or Endpoint security background
• Experience working with Enterprise customers - Required
• Excellent customer-oriented individual, a problem solver
• Professional and articulate with excellent written communication skills
  

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events