Sr. Threat Support Engineer

About Us: 

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

We are looking for a Threat Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers, internal support teams, and development.  This person will handle product investigations around new, trending, or emerging threats on a variety of platforms including Windows, Mac, and Linux. This person will be located in the United States and occasional travel may be required.

What will you do? 

• Provide email/chat-based support to internal support teams 
• Document case activities and interactions with clear and concise information
• Strive to resolve threat team advancements thoroughly and within internal SLAs
• Maintain excellent customer satisfaction through means of professional, proactive and personal service for both internal customers and external
• Work closely with our research and development teams to determine root cause and possible solutions around new, trending, or emerging threats

What skills and knowledge should you bring?

• Contribute to our knowledge base by creating solution articles, how-to guides and videos
• Minimum two years experience in threat analysis 
• Strong Cybersecurity knowledge with a preferred 4+ year degree in related field
• Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
• Experience with endpoint and server-based security solutions is desired
• Experience with host base security solutions is desired
• Proficient in Windows, Mac, and Linux (mobile platforms a plus)
• Training delivery experience an advantage

Why us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events