Sr. UXR, Program Enablement & Research Operations

We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

We are looking for a hybrid UXR & Research Operations role to join our Research team at 1Password, to support our UX research, customer insights programs, and research operational needs of the organization. 

The ideal candidate brings a customer-first approach to the table. This person is self-motivated, highly curious, and has a passion for both UX research programs and is skilled at participant recruitment & management and vendor partnerships. You not only have the experience in conducting end-to-end research studies using mixed methods in a software environment, but you know first-hand how to stand up and run organizational-wide research programs and processes to bring research insights to the rest of the organization in an actionable, structured, and scalable manner.

This is a remote opportunity within Canada and the US.

What we're looking for:

• Research Programs Experience & Competencies
• 3+ years of relevant UX research experience, in a software development or technology environment. Cybersecurity experience is a bonus
• Strong UX research portfolio that demonstrates meaningful business impact
• A proven track record of leveraging UX research and insights that drove both short-term tactical impact and help set long-term product vision and direction for the business
• Experience orchestrating and leading a variety of department-wide or organization-wide research and measurement programs such as Win/Loss, Voice of the Customer (VoC), Customer Experience Measurement (CXM), NPS, etc.
• Experience with quantitative research methods (quant survey design and analysis, etc.), A/B testing & experimentation, product analytics data and measurements a bonus
• Experience working closely with cross-functional teams (PMs, Designers, PMMs, CSMs, etc.) to collect internal and external data, socialize and evangelize research findings in an actionable manner
• Ability to efficiently analyze qualitative and quantitative data using industry best practices
• You collaborate using strong communication, written documentation and facilitation skills
• Awareness of the top-level business data, and you use it to contextualize your work
• Research Operations Experience & Competencies
• Skilled at participant recruitment to ensure high-quality respondents to support user research studies
• Experience recruiting for and working with B2B participants
• Experience with research participant recruitment and management including but not limited to scheduling interviews, managing internal research calendars, participant incentives, etc.
• Experience with evaluating, onboarding and maintaining research tools
• A proven ability to effectively partner with and manage research vendor partners
• Experience establishing clear ways of working between Research and our key stakeholders, including but not limited to Product, Design, Marketing and our GTM (Go-to-Market) teams
• Experience with data governance and applying its best practices
• Experience with creating and maintaining a research repository that is actionable and easily accessible by all 1Password team members

USA-based roles only: The Annual base salary for this role is between $128,000 USD and $173,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The Annual base salary for this role is between $109,000 CAD and $147,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Employee stock option program for all full time employees 

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions 

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEI&B programs and ERGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your Talent Partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

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