Staff Product Designer

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

• Define the design strategy and vision for the product, leveraging user research and customer experience and deliver a simple and intuitive experience, hands-on.
• Have extensive experience translating complex workflows into simple and intuitive design solutions.
• You influence product and engineering leadership to prioritize design problems and integrate solutions into the product roadmap.
• You communicate effectively with technical and non-technical stakeholders across all levels within the organization, showcasing strong storytelling skills.
• You mentor and coach designers to build a world-class design team, providing well-documented, actionable feedback on product and design.

Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.
• 8+ years of experience crafting enterprise and large-scale consumer SaaS products.
• Gen AI and conversational design experiences is a plus.
• Proven ability to lead teams to successful outcomes through strong leadership and collaboration skills.
• Skilled in facilitating cross-functional Design Thinking workshops, conducting qualitative and quantitative user research.
• Good understanding of design and product metrics.
• Meticulous attention to details for comprehensive design reviews (interaction, visual design and UX copy).
• Ability to balance diverse perspectives of stakeholders while upholding core design principles.

Passion for problem-solving, with a strong focus on delivering user-centric value through design initiatives with measurable outcomes.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.