Strategic Client Executive Public Sector (Atlantic Canada)

• Builds an in-depth understanding of the client’s business objectives  

• Acts as a trusted advisor to the client, providing insights and solutions that are relevant to their business or industry 

• Sets a clear vision, strategy and plan for deepening and expanding the client relationships for which they are responsible

Drives revenue growth through consultative sales 

• Builds and leads strategy to grow year over year revenue by aligning with client’s key priorities 

• Leverage all product and service lines across TELUS Health, in addition to our broader client solutions within TBS, TAC and TI, to complete a holistic growth plan that meets the needs and objectives of clients 

• Protects existing revenue by ensuring client satisfaction, adding value and at times leading the renewal process  

• Understands client’s buying process and effectively engages in the budgeting cycle  

Navigates complex relationships 

• Makes connections at all levels of client’s business with a strategy to engage executives and expand relationships across the organization 

• Ability to engage stakeholders, including influencers 

• Builds strategies to develop and manage global relationships  

• Ability to manage internal relationships across business lines to execute on client strategy 

Mobilizes internal client teams 

• Leads all aspects of client strategy through the active management of an account plan, ensuring that all team members are engaged  

• Facilitates an integrated approach to client delivery ensuring that teams have a thorough understanding of their client across delivery areas 

• Energizes and motivates internal teams to ensure high levels of client satisfaction and to identify and progress opportunities for growth 

• Supports and holds internal client teams accountable to resolve service delivery issues when they arise 

• Acts as a mentor or coach to internal team members by coaching them on strategy, reviewing content and providing them with opportunities to shine 

Leverage full suite of TELUS Health capabilities 

• Creates two-way dialogue with clients to identify market trends, understand gaps and test new solutions 

• Mobilizes the right expertise and capabilities from across the broader organization to bring the right solutions to clients 

• Designs solutions that fit by blending all TELUS Health services, solutions, and technology capabilities 

• Develops thought leadership and client ready content that can be shared across the business 

A Strategic Client Executive will excel at: 

• Building strong trusted advisor relationships  

• Building deep understanding of client’s business and the client themselves (their individual value drivers) 

• Seeing things through the client’s lens – able to deliver tailored messages that resonate with the client 

• Opening new opportunities to cross-sell across all business lines to existing clients, driving sustainable revenue growth 

• Establishing credibility with senior leaders 

• Navigating and coordinating the right internal resources to create solutions, address challenges and remove barriers 

• Providing hands-on support and/or sponsoring enterprise projects as needed 

• Translating industry knowledge, competitive market dynamics, general business acumen and deep understanding of client’s business into value added insights & solutions