Student Services Specialist

Compensation Type: Hourly

Compensation: $18.00

The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. The Specialist offers guidance to students on the Columbus Campus regarding financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serve students over the phone, via email, and through chat and communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate.

ESSENTIAL JOB FUNCTIONS

Student Support

• Works closely with students throughout the admission and enrollment process.

• Counsel students regarding financial aid programs; regularly interact with students and parents and follow up on missing or deficient information in person, by telephone, email, and chat.

• Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine the best course of action.

• Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.

• Provides computer navigation support to students utilizing a self-service student portal and other electronic tools.

• Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College-sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.

• Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements.

• Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources.

• Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students

Customer Service

• Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.

• Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.

• Facilitates engaging presentations, first semester course recommendations, financial aid support, and general support to new students and their families.

• Provides information on course selection, prerequisite authorizations and other permissions needed for student registrations.

• Provides guidance on department and campus processes.

Clerical

• Tracks all activities, evaluates their effectiveness, and recommends outreach changes and improvements.

• Scans documents, distributes, and processes mail, updates and orders admissions/registration publications/forms and various office supplies.

• Maintains confidentiality of student records and other information

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Additional Duties & Responsibilities:

• Attends all required departmental meetings and trainings.

• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to the changing needs of the College and business partners.

• Hours may include working outside of a normal workweek schedule on an as needed basis.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or GED.

• Three (3) years of clerical experience in the area of the assigned specialized function.

• *An appropriate combination of education, training, coursework and experience may qualify a candidate.

Work Schedule : 20-29 hours a week, vary within a range of 8:00 am – 5: 00 pm Monday, Tuesday, and Thursday, 8:00-7:00 pm Wednesday, 8:00am-4:30pm Friday, and Saturdays as needed.

Part time

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.