Subject Matter Expert (Windows)

Subject Matter Expert (Windows)

Principal Duties and Essential Responsibilities:

• Evaluate customer’s environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment
• Develop and maintain installation and configuration procedures and publish as Internal Knowledge article
• Accurately document technical issues, escalations, and customer interactions
• Updates Knowledge Articles (Internal/External)
• Diagnoses problems accurately and works to find appropriate solutions in a timely manner
• Investigate existing software to detect errors for software improvements
• Proactively do trend analysis to offer preventative solutions and eliminate recurring problems.
• Conduct software system testing for new products and provide feedback as necessary
• Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.
• Will work cross functionally in a customer facing capacity and coordinate with internal organizations with Five9.
• Work within a 24x7x365 support environment.
• Job requirements are subject to change based on management discretion.

Skill Requirements:

• 5+ experience working as Windows Support/Administrator
• Bachelor’s Degree in Computer Science, Information Technology, or any related field.
• Microsoft Certified Desktop Specialist (MCDS)
• Microsoft Certified Technology Associate (MCTA)
• Microsoft Certified Server Associate (MCSA) (any windows server)
• In-Depth Knowledge in Software deployment using SCCM
• In-Depth Knowledge in PowerShell scripting
• In-Depth Knowledge in Configuration Group Policy
• In-Depth Knowledge in Active Directory
• Knowledgeable in Virtual Desktop Environment

Company Benefits:

• Company stocks
• Annual merit increase based on performance
• 15% night shift differential pay
• Paid Leave with Cash Conversion
• HMO with free dependents
• Retirement Plan
• Life Insurance
•  While on work from home setup: Internet and meal allowance are provided
• Employee Assistance Program for mental and social well-being
• Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

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