Summer Associate Internship (Documentation Specialist)

Overview

Team Overview: Our team is the design and documentation branch of a training team that supports initiatives for Navy Federal's Fraud Operations group. The Summer Associate will be exposed to project management skills and documentation as they will be supporting our Documentation Specialist's efforts to maintain our manual.

Potential Projects:

Training Manual Updates

• Understand and apply best practices for revising and enhancing training materials.
• Learn techniques for organizing and formatting training content for usability, accessibility, clarity, and brevity.

Documentation of Procedures

• Develop skills in documenting complex processes and procedures, ensuring they are easy to follow and replicate.

Project Management for Security Initiatives

• Acquire knowledge in coordinating Security projects, including planning, executing, and monitoring project progress.
• Learn to collaborate with cross-functional teams to identify and mitigate security risks.

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Responsibilities

Revise and Enhance Training Materials

• Regularly update and improve training manuals to ensure they remain clear, comprehensive, and effective for end users.

Organize and Format Training Content

• Apply best practices in organizing and formatting training documents to enhance usability and accessibility for diverse audiences.

Document Complex Procedures

• Accurately documents detailed processes and procedures, ensuring they are easy to understand and follow for consistence and reliability.

Utilize Documentation Tools

• Employ various documentation tools to create, maintain, and manage procedure manuals and other essential documentation.

Support Security Project Management

• Assist in the coordination of Security initiatives by planning, executing, and monitoring project tasks, and collaborating with cross-functional teams to address and mitigate risk.

Other Duties as Assigned

Qualifications

• Studying adult education/learning theory, communication, design work, and/or a related field.
• Basic skills with databases, word processing, presentation, and spreadsheet software.
• Ability to research, analyze, and organize concepts and create conceptual approaches and solutions.
• Organizational, planning, and time management skills.
• Ability to work in a high-volume, fast-paced environment.
• Effective organizational, planning, and time management skills.
• Experience in managing multiple priorities and changing requirements/priorities independently and/or in a team environment to achieve goals.
• Ability to maintain accuracy with attention to detail and meeting deadlines.
• Effective English grammar, vocabulary, and writing skills.

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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• Computerworld® Best Places to Work in IT

• Forbes® 2024 America's Best Large Employers

• Forbes® 2023 The Best Employers for New Grads

• Fortune Best Workplaces for Millennials™ 2023

• Fortune Best Workplaces for Women ™ 2023

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2023 Best for Vets Employers

• Newsweek Most Loved Workplaces

• Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.