Summer Student Services Coordinator Roles

Summer Student Services Coordinator Roles are available in various departments:

• Homestay Accommodation
• Residence
• Customer Service & Welfare
• Activities

Full time – fixed term summer positions

Live-in roles available

EF London is searching for energetic and organised individuals to join our team as a Student Services Coordinator this summer. This is the perfect opportunity to develop your customer service skills whilst gaining experience with an international company. We have a number of roles available  and they all depends on student volume this summer. We have  a number of Live-in Roles available -  this would mean in return for EF accommodation in one of our residences we would expect you to carry out residence assistant responsibilities on a  rota communicated beforehand.

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Who are you?

• Highly motivated, energetic, positive
• Strong customer service skills
• Can-do attitude and excellent interpersonal skills
• Able to remain calm under pressure & to diffuse potentially difficult situations
• Sensitive to needs of international students
• Excellent communication and people skills to deal with students, colleagues, and external clients
• Attention to detail, organised & thorough

Responsibilities:

As the Student Services Coordinator, you will be the face of the EF school for both our students and our staff. You will be approachable for their needs as well as creating a lively and exciting atmosphere for them to enjoy day to day.

• Available to speak to students with any concerns and provide assistance where necessary
• Ensure any concerns raised are followed up by the appropriate department
• Escalating any concerns to the Department Manager/Sales office where appropriate
• Take part in organizing and running weekly intakes of new students, ensuring the smooth execution of the event
• Ensure any negative feedback given is followed up to an appropriate resolution.
• Supporting other departments in their day-to-day tasks
• Assists with enquiries from sales offices & other incoming calls & enquiries.
• Assists students with any queries relating to their course, ensuring all paperwork is completed and filed properly

What will you take away?

The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. Dealing with student and staff queries daily, you will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks.

We need you to be legally able to work in the UK. To keep up with the standards in our school, you also need to have a fluent level of English.

We have various positions in the following departments so the duties may vary, please specify in your application which department you are interested applying for and if you would like  to also apply for a live-in role.

• Homestay Accommodation
• Residence
• Customer Service & Welfare
• Activities

The role is based in EF London. This post will be advertised both internally and externally.

Please apply with CV and a cover letter.
Application deadline is 14 May 2021.

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.

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About EF Education First 

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has school and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://ef.com.