Supervisor, Tea Around Town

TopView Group, a well established sightseeing company with over a decade of successful operations in New York City, is currently experiencing rapid growth on a global scale. Powered by inhouse technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products provides a variety of popular adventures, including hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. 

Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency. After a successful launch in New York city, we have recently expanded the offering to Philadelphia, Washington DC, Atlanta, Houston, and are launching in New Orleans and many other exciting cities.

Our company culture thrives on fast pace, innovation, and productivity, catering to more than one million guests annually. As we experience this exceptional growth, we are seeking a dynamic and skilled Senior Director of Operations to oversee all operational aspects of Tea Around Town across all current and future locations. If you are ready to build something big, then you are the perfect fit!

Both Full Time and Part Time work is available. Prior experience with improv or interactive children's theater are a plus.

Supervisor Responsibilities:

• Coordinate daily schedules and ensure appropriate coverage for staff
• Coordinate and confirm daily catering pick up
• Ensure all materials needed for the day are sent with the Tea bus
• Provide relief where needed amongst staff
• Jump in to help cover any call outs.
• Assist with ticket scanning and customer boarding
• Report any inventory/bus needs

Requirements:

• Possess an active Louisiana driver’s license 
• Be a New Orleans resident with proof of residency
•  Previous experience in the hospitality or food service industry is preferred
•  Knowledge of culinary terminology and food preparation techniques is beneficial
•  Strong time management skills to prioritize tasks effectively
•  Excellent customer service skills to provide a positive experience for guests
•  Ability to work in a fast-paced environment while maintaining attention to detail
• Please note that this job description is not exhaustive, and additional duties may be assigned as needed.
• If you are a friendly, customer oriented individual with a passion for providing exceptional guest service, we would love to hear from you.

Job Types: Fulltime, Part-time

Pay: $23.00 per hour

Benefits:

Flexible schedule

Shift:

10 hour shift

8 hour shift

Day shift

Evening shift

Morning shift

Experience:

Customer service: 2 years (Preferred)

Ability to Commute:

New Orleans

Work Location: In person