Supply Chain Specialist

We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for a Supply Chain Specialist to join our team in Boston.

As our Supply Chain Specialist, you will play a critical role in ensuring the efficient and effective flow of goods, services, and information to customers throughout North America. 

The value you add: 

Customer order, Distribution and Logistics Management 

• Anticipate needs and develop strategic plans to ensure Supply Chain effectively supports the company’s growth throughout NORAM.

• Coordinating transportation providers to ensure on time and proper movement of shipments. 

• Responding to customer inquiries and referring clients to the proper channels. 

• Reviewing customer purchase orders and shipping documents to ensure accuracy. 

• Entering customer purchase orders in structured systems. 

• Making special shipping arrangements as necessary. 

• Tracking and fixing shipping errors. 

• Ensuring that the quality of all services provided meets the required standards & customer requirement. 

• Developing processes that make the supply chain more efficient and organized. 

Customer order, Distribution and Logistics Management 

• Manage SOPHiA Integrated processes according to internal procedures. 

• Track samples from pick up until delivery to the partners. 

• Answer to / Manage customer’s requests, SBDM’s and partners requests. 

• Generate, develop and improve weekly and monthly reports / statistics. 

Customer Service 

• Answering and communicating proactively in a courteous manner to any customer’s telephone calls or email request. 

• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. 

• Resolving customer complaints, managing database records, drafting status reports on customer service issues. 

• Data entry and research as required to troubleshoot customer problems. 

The experience you bring: 

• Autonomous and team player 

• Bachelor's degree in business administration or related field

• 5+ years' experience in the field of logistics, customer service, or supply chain operations

• Strong experience in customer support activities 

• Knowledge of ERP, Dynamics365 preferred
• Able to come into our Boston office 3 days per week

Benefits 

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth.

• A flexible, friendly and international working environment with a collaborative atmosphere

• An exciting company mission that brings together science and technology to directly impact the lives of patients with life threatening illness.

• A fast-growing company with plenty of opportunity for personal growth and development

• A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning

The Process

Apply now with your resume and any supporting information.

Start Date: ASAP

Location: Boston, MA (3 days in office) 

Contract: Full-Time, Permanent