Support Analyst

Job Title
Support Analyst
Job Description Summary
The primary responsibility of this position is to provide all levels of Lease Administration support to Property Management. This position resides within the Asset Services Operations team and provides direct support to Property Management (PM) functions and teams using Yardi and/or MRI software tools (Yardi/MRI). Scope of position includes exercising superior customer service in responding to inquiries, as well as maintaining superior knowledge of Yardi and MRI software systems in order to support the business needs of the PM group. This position requires the ability to successfully manage multiple tasks simultaneously and maintain a high-volume work load.
Job Description
ACCOUNTABILITIES

May be responsible for one or more of the following:

• Resolve inbound Yardi- and/or MRI-related problems via a ticket system to include; logging, tracking, and documenting issues
• Provide remote customer service by responding to inbound calls/emails, placing outbound phone calls, and ensuring the highest-level of customer service to Property Management
• Serve as expert resource for Yardi and/or MRI (Yardi/MRI)
• Identify, prioritize, and find resolutions to reported issues and questions and analyze, make recommendations, and implement solutions
• Audit and analyze lease documents in Yardi/MRI for accuracy, obtain necessary clarification from property management, resolve issues, and activate leases and amendments
• Determine the correct lease amendments to utilize and advise PM
• Educate and train Property Management on the procedures and proper use of Yardi/MRI
• Ensure the information in documented in Excel spreadsheets contain accurate information being extracted from Yardi/MRI
• Troubleshoot problems regarding Common Area Maintenance (CAM) Reconciliations quickly to determine and implement the appropriate resolution path
• Obtain square footage changes from PM and execute changes in Yardi/MRI for reconciliation purposes
• Develop and maintain required Yardi/MRI knowledge and skills
• Assist in completing other tasks within the department when additional resources are needed

MINIMUM REQUIREMENTS

• Bachelor Degree or currently pursuing
• 1+ years of relevant work experience
• Or any similar combination of education and experience
• Excellent internal and external customer service
• Knowledge of Yardi/MRI (or similar products)
• Proficiency with Microsoft Office Suite
• Excellent verbal and written communication skills
• Ability to understand, interpret, and abstract complex real estate lease terminology
• Effective interpersonal skills and problem solving ability
• Ability to work independently
• Effective and efficient time management skills
• Detail oriented, organized and thorough
• Proven record of providing excellent internal and external customer service

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email [email protected] or [email protected]. All inquiries not related to accommodations will go unanswered.