Surgi-Care Medical Equipment Delivery & Inventory Specialist (Western, MA)

Job Description:

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:

CPM Service Technician I

Reports To:

Field Service Team Lead

Location:

Western Massachusetts

Business Unit:

Field Services - Bracing & Supports (Surgi-Care)

Role Summary:

We are seeking a dedicated and talented individual with a background in inventory management and a passion to achieve excellent customer service and patient care to join us as a Medical Equipment Delivery and Inventory Specialist. This position will service Western Massachusetts while also having inventory responsibility at several consignment locations. Ideal candidates will be located in the Springfield or Holyoke, MA areas.

This is an incredible opportunity to work in a fast-moving setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Delivers and performs set-up of equipment in patient's residence in accordance with the prescribing physician's order.
• Provides appropriate information to the patient and/or caregiver related to the set-up, features, routine use, troubleshooting, cleaning, and maintenance of the equipment.
• Maintains inventory and related documentation for Durable Medical Equipment (DME) consignment locations.
• Effectively communicates with customers, responding appropriately to business scenarios and resolving issues in a timely manner.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
• Other duties as assigned.

Please also note:

• This position assumes on-call responsibilities during non-business hours.
• In-home equipment delivery and set up are requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.

Minimum Basic Qualifications:

• A strong desire to be part of a team dedicated to achieving extraordinary patient results.
• High School Diploma or GED.
• Minimum of 1 year of experience with patient care and/or customer service.
• General working knowledge of customer service-related practices.
• Must possess a valid Driver's License and current automobile insurance.
• Must satisfy third-party credentialing requirements to gain access to hospital accounts.

Desired Qualifications:

• Previous experience or successful completion of factory training form home medical equipment (HME).
• Working knowledge of Durable Medical Equipment (DME) and orthotic products.
• Experience with inventory management software and/or order processing systems preferred.

Work Environment | Physical Demands:

• Field based (i.e., patient homes, physician's offices, hospitals, clinics, etc.).
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 60 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Travel Requirements: Requires travel up to 95% of the time, but overnight travel is not required. Required to visit various locations using company provided vehicle.

"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:
Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis. Join us in creating better together.

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.