System Service Representative Buffalo, New York

Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

IBM seeks to hire a System Services Representative for the Buffalo, New York Area. This role is for an
individual contributor responsible for on-site installation, maintenance, and repair of IBM and Multi-Vendor

system products including hardware, networking, software and various operating systems in a data center

environment. Individual could be responsible for Intel server, storage, printer and networking equipment.
This individual would be the primary technical interface supporting clients in the area. Including advising
clients regarding preventative maintenance, configuration, operation and environmental factors that may
impact product performance or impair the client's IT operation. They may also perform services activities
such as system assurance, system-level problem determination, discontinuance and system relocation
activities when requested or required. They are accountable to ensure a high level of client satisfaction
with service delivery, technical support, and operational services for our clients. When critical situations
occur, they are the IBM technical interface to clients and manage the situation until a resolution is found.
An in-depth background check may be required by area client's to be on-boarded and gain access to their
facility. Passing this type of background check is essential to success in this job role.

Required Technical and Professional Expertise

• Valid Drivers License
• Reliable Vehicle
• Technical Background
• High School Diploma
• Effective Communication

Preferred Technical and Professional Expertise

• Technical School Degree Diploma
• Experience in Hardware Support of IBM and or Intel Servers, Networking, Storage, Switches, Routers and
• Printers
• Flexibility Adaptability, Responsible to others, and technical excellence