Systems and Test Engineer

Overview

DataDirect Networks (DDN.com) is a world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high-growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.

Job Description

DataDirect Networks Inc. (DDN) engineering organization is seeking a highly focused, self-motivated, innovative, and goal-oriented engineer to fill the role of Systems Engineer in the department of Continuation Engineering and Level 3 Engineering Support based in Columbia, MD. The primary role is system level testing of DDN storage with File Systems and Networking as well as manage complex customer issues escalated from Technical Support group. The prospective candidate must have strong technical skills in systems testing including test case development, test set management and proven problem-solving skills. This role will involve recreating and resolving product issues on a day-to-day basis. This is a multifaceted role that require collaboration with other team members, developers, technical support personnel as well as with other product teams who are spread around the globe.

The prospective candidate must have good analytical, development and debugging abilities. The skills in terms of system knowledge are crucial for this role. In addition, the candidate must collaborate with other teams and individuals spread around the globe.

As a Systems Engineer, the primary focus will be to support Continuation Engineering's development activities, triaging customer escalations, identify areas where the testing is inadequate or inappropriate.

Responsibilities include but are not limited to:

• Create, modify, automate & execute specific test cases based on the customer escalations.
• Develop, automate & execute system and software test cases based on the QA process for the periodic maintenance of the releases to ensure delivery of quality code.
• Review the product test plan and help in identifying test gaps and fix them.
• Understand customer requirements and work towards enhancing the product quality and customer experience by improving reliability, serviceability & usability.
• Triage customer escalations, defect tracking and bug fixes.
• Take ownership of customer cases, validate technical aspects, and drive it to resolution with root cause and necessary modifications to the product.
• Analyzing hardware/equipment issues and troubleshoot.
• Review and provide necessary feedback to the documentation team for software/firmware releases.

Requirements/Qualifications:

• 1+ years of experience in system and software test methodologies, QA processes and software release management.
• Experience in software testing (manual as well as automation) and product support.
• Familiar with the software testing methodologies and functional and structural testing techniques.
• Good scripting skills with hands-on expertise with Python. Knowledge and experience with Perl & Shell is also highly desirable.
• Essential to be able to work on Linux based systems and tools.
• Very good knowledge of computer networking is essential. Knowledge of Infiniband, Fibre channel and Omnipath technologies will be a plus.
• Knowledge of storage industry, cloud storage, cloud computing, data center operations is desirable.
• Knowledge of large-scale file systems like GPFS, Lustre is a major plus.
• Knowledge of software programming using C is a plus.
• Strong team player with excellent verbal & written English communication skill.
• Experience working with cross-functional and remote team with flexibility working across countries and time zones.
• Demonstrated experience handling technical issues with customer's installation.
• Ability to work in fast paced environment with broad scope of evolving responsibilities.
• A Bachelor's degree in Computer/Electronics/Instrumentation Engineering or Computer Science or equivalent (Required).

Salary Range: $58,000 - $75,000

DDN Core Characteristics

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.