Systems Manager

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We're hiring a Systems Manager in DC!

The Systems Manager is a highly motivated and detail-oriented technology expert, excited to help grow Call Your Mother Deli. The Systems Manager will be responsible for designing, implementing, administering, and supporting technology systems on-premises and in the cloud. The Systems Manager should stay current on the latest technology, security, and best-practice guidelines for restaurant groups of our size to make recommendations for enhancements for our in-shop and in-office tech environments. This position is based in our office in Washington, DC. It will have a typical Monday-Friday work week with occasional weekends to support and minimize the impact on the day-to-day business operations.

Your core responsibilities will be:

• Develop IT strategies aligned with business objectives, focusing on enhancing shop operations and the guest experience. 
• Plan and supervise the implementation of new IT systems and upgrades with minimal disruption. 
• Ensure continuous operation of IT systems, especially POS and network infrastructure, across all shops. 
• Manage menu and systems updates to POS system ensuring consistency and accuracy across all platforms
• Manage hardware and software installation, configuration, and maintenance in shops for optimal functionality. 
• Resolve POS system issues promptly, either on your own or with our tech partners, to minimize downtime and customer inconvenience. 
• Implement and monitor security measures for store and customer data, prioritizing POS system security and PCI compliance; lead and support vendors who assist.
• Conduct regular security audits and updates to mitigate threats; ; lead and support vendors who assist.
• Manage relationships with third-party partners and technology providers, ensuring they meet store needs and deliver value. 
• Develop and oversee budgets for shop IT needs, including POS systems, ensuring cost-effective resource allocation. 
• Utilize cross-functional collaboration and communication to quickly understand, troubleshoot, find root cause, and resolve system issues
• Manage IT projects, focusing on shop integration, training and support for smooth rollouts. 
• Oversee integration of POS systems with other business systems to ensure seamless operations. 

You'll be a great addition to the CYM team if you:

• Minimum of 5 years of relevant technical experience, in restaurant or retail environments
• Experience with restaurant/retail systems, including Toast POS, supply chain management software, and people management software
• Bachelor's degree in Computer Science or Software Engineering preferred. 
• 3+ years of experience with PCI DSS requirements and solutions. 
• Strong background in quality assurance (QA) is a must. 
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• High level of integrity, accuracy, and attention to detail.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proactive and self-motivated, with a continuous improvement mindset. 

You'll love working at CYM because:

• Competitive base salary: $85,000 
• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Mentoring and developing our team
• Being yourself and making genuine relationships with other team members and guests

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.