Technical Account Manager, EMEA

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com .

The ideal Technical Account Manager (TAM) prioritizes their customer success, communicates exceptionally well, acts professionally and strives to exceed expectations. They enjoy building relationships, collaborate effectively with others and can quickly learn new technologies. As a trusted advisor, the TAM will demonstrate a strong track record in customer success by effectively communicating with partners and leveraging extensive knowledge of the InfluxData platform to provide solutions that meet customers' needs. They will forge strong relationships with customers and account teams, develop a deep technical understanding of InfluxData implementations and share best practices to provide proactive services. In the event of significant incidents, the TAM will act as the primary point of contact, taking ownership of the customer expectations and communication throughout the resolution process.

The application window will be open until at least November 15, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.

What you'll be doing

• Proactively working with customers, taking ownership of their success and ensuring full adoption of the InfluxData Platform
• Problem-solving, debugging and troubleshooting to resolve customer issues
• Advocating for customers by addressing bugs, feature requests and translating their input into actionable insights for product development
• Developing a deep understanding of the customer's technical landscape to identify needs, drive product utilization and highlight upsell opportunities
• Guiding customers through the adoption of new features or transitions, ensuring smooth implementation
• Collaborating across internal teams during escalations to assess risks and coordinate technical resolutions
• Documenting customer environments and modifications, while monitoring and reporting on case metrics
• Supporting customer globally through various channels and hosting recurring sync sessions to review tactical and strategic objectives

What we're looking for

• Minimum of 4 years of technical work experience in support, development or engineering, with customer-facing experience
• Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset
• Empathy for people facing technical challenges, with strong problem-solving abilities
• Proficiency in at least one scripting language (Ruby, Python, Bash, etc.)
• Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring and configuration management
• Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes)
• Experience with DevOps practices and tools in public cloud environments
• Broad understanding of database management and data vendor technologies

Interview Information:

Our interview process begins remotely. Interviews are typically conducted via Zoom. To ensure every candidate can participate, please let us know if you are unable to access Zoom. Some roles may require an in-person meeting with a team member as part of the final stage.

We offer fantastic benefits for full time employees; in the US these include:

• Medical/dental/vision insurance with 100% coverage for employees and dependents
• Company contribution to your FSA
• Flexible Time Off - take the time you need
• Life Insurance, short and long term disability insurance
• 401(k)
• Wellness programs
• Annual professional development budget
• Financial planning and legal advice

Our Core Values

Our employees are the heart of the company and only by having a core set of beliefs and values will we be successful. We hire and live by these core values:

• We value each other
• We get stuff done
• We believe humility drives learning
• We embrace failure
• We are committed to open source

Visit our careers page to learn more about working at InfluxData.

InfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by applicable law.

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InfluxData does not accept unsolicited resumes from headhunters and recruitment agencies through our website, job board or directly to employees. InfluxData will not pay fees to any third-party agency, headhunter or company that does not have a signed agreement for this position in place.

Beware of job scams and fraudulent offers! Our recruiters use @ influxdata.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank accounts or social security numbers. If you have been contacted by someone claiming to be from InfluxData from a different domain about a job offer, please report it as potential job fraud to law enforcement and to [email protected] .