Technical Account Specialist

About us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About ABI Growth Group

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

About the role:
The Technical Account Specialist is the main technical contact for partners using the BEES system. They ensure proper product usage to enhance partner satisfaction and collaborate with Key Account Managers to consolidate technical requirements, directing them to the appropriate team for resolution.What you'll do:

• Ensure the correct systems are delivered to partners in a timely manner
• Assist the Key Account Manager (KAM) and partner with all tech subjects and engage the internal tech team when it’s necessary (Product Consultant & Professional service team)
• Resolve any issues faced by partner related to BEES products and deal with complaints to maintain trust
• Provide contextual guidance and expertise on our products. When deeply product knowledge is required, TAM will engage the product consultant team.
• Responsible for monitoring whether all equipment is operating effectively, ensuring partner install our tools correctly, and checking that all products are operational.
• Build and maintain partners and tech roadmap/priority.

What you'll need:

• University degree in related courses
• Project Management Experience
• Great Problem-solving skills
• Experience with Stakeholder Management from different countries (LATAM being a plus)
• Client centric approach
• Top notch negotiation skills
• Advanced communication skills in Spanish

What We Offer:

• Performance based bonus*
• Attendance Bonus* 
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied

Equal Opportunity & Affirmative Action:

ABI Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

The following fields are optional, but anticipate the information for your registration*.

Remember: your data will never be used as elimination criteria in selection processes. With them, ABI Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company. 

For more information: www.abinbev.com