Technical Customer Support Specialist - SWIFT and SIC/euroSIC Experience

Responsibilities

We're seeking a highly skilled and experienced Technical Customer Support Specialist to join our team in the greater Zurich area. In this role, you will be responsible for providing first-level support to our clients, leveraging your expertise in SWIFT and SIC/euroSIC systems, as well as your deep understanding of financial messaging protocols.

If you have strong problem-solving skills and a collaborative mindset, we'd love to hear from you!

Responsibilities:

• Serve as the primary point of contact for customer inquiries, handling triage and creating support tickets as needed

• Resolve first-level customer issues using your technical knowledge and problem-solving skills

• Escalate unresolved cases to the appropriate second or third-level support teams

• Monitor the alarm system and take necessary actions to address any errors or incidents

• Ensure customer inquiries are addressed within the defined service level agreements

Qualifications and Experience:

• Minimum 3-5 years of experience in a technical customer support role within the banking or financial services industry

• Proven expertise in SWIFT, SIC/euroSIC systems, as well as financial messaging protocols

• Expertise in SECOM beneficial

• Excellent written and verbal communication skills in German (native level) and proficient in English

• Proficiency in using Microsoft 365 applications, including Outlook, Excel, and Word

• Strong analytical and problem-solving abilities to recognize complex relationships and dependencies

• Proactive and assertive approach to escalating issues and collaborating with relevant teams

• Flexibility to work in a shift-based environment, including early morning and late evening hours

Our Commitment to Inclusivity

At Finastra, we are committed to creating an inclusive and diverse work environment. We welcome applications from individuals of all backgrounds, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity fosters innovation and drives our success.

If you possess the technical expertise, customer-centric mindset, and the drive to excel in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and play a crucial role in delivering exceptional support to our valued clients.