Technical Lead - Firewall / NGFW (1385840)

The Business Entity
The Cisco Customer Experience Organization provides world-class support for customers & partners around the globe. Your opportunity to impact the Security, health and performance of networks and systems that surround us all are limitless. Career growth options will be BOLD, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!
The Team
Cisco CX Software Support Service team seeks a Technical Leader - Security with expertise in Cisco Secure Firewall to join a cross functional team and take a technical leadership role in delivering Implementation, Adoption & Optimization services for Cisco Secure Firewall.
What You'll Do
Do you thrive in an environment that fosters teamwork and collaboration skills? We are looking for a Security Firewall Technical Leader to join some of the industry's brightest minds in helping our customer to secure their networks. Through thought leadership, innovative technologies, and a standard and repeatable methodology, we deliver the expertise to implement, adopt & optimize Cisco's leading class security solutions.
Our Software Support Services is a team of best-in-class technical gurus whose #1 focus is to help customers deploy, adopt, operate, and support their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, strong customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You'll Work With
The Software Support Service team is part of the Global CX organization and supports all Security technologies. We are now expanding our team in support of the growing Security market. Today, we're building creative teams that have the highest level of technical ability, innovation, and general analytical skills within the Global CX. On this team, you will collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.
Who You Are
You are someone who's become a trusted resource in Security Firewall (NGFW/ASA) infrastructures and their underlying platforms and technologies, you can independently problem solve complex and unique networks using mixed protocols in high-end security environments and enjoy providing support to engineers from multiple teams as well as the field to aid them in problem resolution. Your imaginative and innovative knowledge allows you to work on complex and diverse problems where analysis is required. You act as a focal point for network problem resolution and provide technical leadership for Critical Accounts. You provide systems/product training in written and presentation form, such as chalk talks, web pages, white papers, Tech Zone and Cisco Support Community participation, Cisco Live, EBCs, etc.
You effectively utilize lab setups to debug broad and complex problems and submit complete bug reports while monitoring reports of other engineers for quality. You provide input to Engineering and product organizations for future product development. You can continuously develop the talent pipeline within our service delivery teams.
#LI-ER1
Minimum Qualifications

• You've achieved a bachelor's degree in Electrical or Computer Engineering, Computer Science or have equivalent industry experience.
• You have expert level knowledge of Security platforms & technologies and of the CX organization overall (typically 5+ years).
• A CCIE Certification is highly desired, but not required.
• Cyber Security or DevOps certification desired, but not required.
• You can demonstrate a broad knowledge and extensive hands-on experience with Cisco platforms used in Cisco Secure Firewall and related technologies and protocols used in networks.
• You have excellent analytical skills on a broad range of Cisco platforms, including but not limited to Cisco Secure Firewall (NGFW/ASA) products.
• Understanding of Cisco architectures and platforms means you can effectively and efficiently problem solve
• Your written and verbal communication, and presentation skills are excellent.

Desired Skills

• You have experience interacting with Development Engineers and Escalation teams supporting Security/Firewall technologies.
• You've had experience as the technical support lead on high profile and time-critical customer problems where Cisco is at risk, such as CAP cases.
• You've been successful in working with development to correct defects in our products.
• Effective planning, prioritization, and organizing skills are your primary attributes.
• A notable track record for crisis management skills.

We Are Cisco
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco COVID-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.