Technical Program Manager, AI/ML

Digital Health Technology team powers digital experiences and engagement to enhance the lives of millions of people every day through connected care. We build, deliver and manage a portfolio of data management platforms and mobile offerings in support of our core businesses. We thrive on simple and elegant architecture and agility. You’ll be immersed in a dynamic high-growth environment and empowered to excel, take informed risks, and drive ingenuity across the enterprise.

Let’s talk about the team

Data Science & ML (DSAIL) - Team is a dynamic group of highly motivated and results-driven professionals dedicated to translating RMD smart product strategy into an actionable roadmap. Our mission is to drive ResMed's AI strategy forward by working across the organization to enable alignment and effective cross-functional program execution, fostering innovation and transformation.

We have ambitious goals and deliver value continuously, thriving on collaboration, agility, and leveraging technology to deliver business solutions. We are continuously learning, seeking opportunities for growth and better patient outcomes, all while recognizing the value of enjoying our journey together.

As a Technical Program Manager in an agile Medical Software Development environment, you will be working as part of a team of Technical Program Managers, and you will be responsible for planning, tracking, and end to end delivery of complex programs of work. You will partner with teams across the Digital Platform Engineering (DPE) group, whose mission is to increase the speed of innovation through platforms that enable seamless development and management of intelligent digital services. Central to the team’s mission is ResMed’s Global Data Platform, which enables the ‘intelligent’ in our digital service innovation.

You will manage complex, high-impact programs related to Analytics, AI/ML, GenAI and more, collaborating with cross-functional teams, stakeholders and sponsors in the Data Platform, Product Development, and other groups across multiple geographies.

This is a critical position where your work will have an immediate impact towards building a world class Data Products to enable the future of ResMed. 

• You will be responsible for program planning and tracking, focusing on regular and timely delivery of value to end customers. 
• You will partner with the business on data enablement, ensuring data access.
• You will partner with data analysts and data scientists to enable data and AI/ML capability and products.
• As an agile coach you will manage and optimize the flow of work using the principles of agility, facilitate planning sessions and other agile activities, and most importantly be an agile advocate and mentor.
• Work with product managers, engineering managers, program managers and other stakeholders to ensure team alignment with commitments to the businesses and sync points with other teams. 
• Organize and lead program status and working meetings and prepare and distribute progress reports to stakeholders. 
• Manage risks and issues and be accountable for escalating as required, ensuring resolution to program issues, managing resource constraints, dependencies and timing challenges and syncing dependencies across teams.
• Accept and manage changing priorities and address issues quickly and professionally. 
• Provide status reports highlighting accomplishments, plans, and issues across all assigned programs. 
• Manage software release activities and documentation, including coordination with all applicable stakeholders. 
• Manage and communicate the implementation of significant changes to planning objectives, schedule, and product configuration to internal and external stakeholders. 
• Establish and regularly review key team metrics including resourcing, and performance trends. 
• Ensure the implementation of management systems within your area of responsibility (including health & safety, quality & environmental) 

Let’s talk about you
 

• Bachelor’s degree in computer science or related discipline 
• 3+ years of Program Management experience working directly with multiple agile teams. 
• Experience managing programs/projects in highly matrixed agile software development cultures.
• Experience managing AI/ML projects, analytics, and data governance issues.
• Experience working in a modern cloud-based software product development environment, with cloud native AWS experience preferred. 
• Experience in all phases of the software/project lifecycle, interfacing both with technical teams and business users spanning multiple geographies 

Preferred:

• Practical experience and working knowledge of full cycle for data products and DevOps teams. 
• Good with agile software development tools such as Jira.
• Experience working with Medical Software Development or a regulated environment.

For remote positions pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills. 

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.