Technical Program Manager, Team Data

The Data Group provides all parts of Intercom’s business with the right set of accurate and up-to-date data tables that form the basis of all of our most important operational and strategic data-driven decisions.

The team uses their deep knowledge of how GTM and Product teams work to anticipate their data needs. They use their deep technical expertise to design the right data models and reliably turn these models into high-quality core data assets in our data warehouse. The team are experts at driving data model efficiencies and solving data quality issues at their root cause.

This team is the glue between all of our Analyst teams and our Data Infrastructure teams. They speak everyone's language and make everything go faster.

We’re looking to hire an experienced Technical Program Manager to grow this vital function within Intercom.

We currently operate in a hybrid working model and have offices in San Francisco, Chicago, Dublin, London and Sydney.  While we’d love to see you at the office, this job is also available for remote employment if your place of permanent residence in the following states; Florida, Illinois, Massachusetts, New York, North Carolina, and Texas.

• Partnering with the data infrastructure, and analytics engineering team to understand and help evolve and maintain our data warehouse and the data that feeds it.
• Build a best in class data platform to drive critical business decisions
• Partnering with all of our internal analyst teams, and business stakeholders to understand the questions they are trying to answer and help them arrive at the right answers.
• Work with your team to continuously think ahead of your key stakeholders and design the data assets for the future.
• Be a core member of the higher level Business Systems Leadership team, being a key contributor to the org’s business, technical and cultural strategy.

• You exhibit great judgement and sharp business and product instincts that allow you to differentiate essential versus nice-to-have and to make good choices about trade-offs.
• You’re familiar with the modern data stack. dbt and Snowflake experience are a big plus.
• The ability to thrive in an ambiguous environment with a high degree of autonomy.
• You practise excellent communication skills, and you tailor explanations of technical concepts to a variety of audiences.
• Experience developing and supporting 4-6 engineers and analysts in their personal growth and career progression.

• Work in Tableau, Looker, or similar visualisation/business intelligence platform
• Experience with operational tools and business systems such as Salesforce, Zuora, Google Analytics, Marketo, or Segment.
• Exposure to Apache Airflow or other DAG frameworks — we use Airflow to orchestrate and schedule all of our data workflows and transformations.
• Familiarity with Python

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Catered lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!