Technical Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients which means some of the biggest in the world.

You are expected to:

• Maintain the Netcool servers and user management and associated Incident, Change and Problem handling
• Deploy, configure and administer, NMS/EMS IBM Tivoli Netcool Suit of Products and Customization in Netcool/Omnibus, Probes, Gateways, WebGUI, ITM, Netcool Impact, Jazz for SM
• Have working experience on IBM Tivoli Netcool Omnibus customized configuration and deployment in multi-tier architecture
• Have knowledge of account and new node registrations on BlueCare and Netcool WebGui
• Work on Autocall registration on customer demand and ACT/ADT application tasks
• Have working knowledge of API user's password reset and certificate renewal, user and password change activity, GNM API user and token update activity, maintenance.
• Maintain and have sound understanding with working knowledge of SNOW integration, CACF integration, and Play book development
• Have SME/architect level expertise to handle the Event and Monitoring work using ITM, Netcool, Science Logic and Zabbix
• Managing user and permissions. Propose & support automation processes and tools to streamline deployments across multiple environments.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:

• 7- Years experience in event and monitoring of heterogenous infrastructure
• Subject Matter expert on Netcool servers, ITM, ScienceLogic and Zabbix configuration, monitoring and troubleshooting
• Experience of Autocall and event suppressions in enterprise environment
• Configuration and customizations experience in M&E management environments
• Troubleshooting of the events/incidents raised
• Troubleshooting of Netcool. ITM, Science logic, Zabbix
• CACF and ServiceNow integration and automation
• Integration of Netcool and other monitoring tools

Preferred Technical and Professional Experience:

• Microsoft Windows Server 2016/2019 implementation and management
• Linux/AIX server deployment, configuration and troubleshooting
• Knowledge of virtualization and VMware ESXi experience
• Public/private cloud management. Especially migration from on-prem to cloud solution
• Automation experience, especially IaaS (infrastructure as a code)
• Excel and macro execution L3 knowledge
• Vulnerability management
• Knowledge of service management, Devops, and ITIL

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.