Technical Support Engineer

The Opportunity

Are you looking for an invigorating environment to flex your tech chops and people skills?

We're looking for a software developer to join our support team, improve our bot AI, identify & solve bugs, and conduct QA. As a software developer intern, you will help maintain the interaction between our customers and engineering team. This role is great for a super driven person who is willing to jump onto vital cross-org projects and own them. This role will begin in June and run for 6-9 weeks.

Responsibilities

• Conduct QA audits on the product new release
• Aggregate analyze & improve Bot answers
• Contribute to engineering efforts (solve bugs, review jira) while troubleshooting complex user issues and communicating with engineers, designers, and property managers
• Create automations, write user documentation & optimize our support documentation and processes to improve users' experiences and help take our onboarding to the next level

• Improve our onboarding tooling - written mostly in Python and bash.

Requirements

• Python experience
• Proficiency working in a technical environment and comfort solving technical user issues
• SQL experience
• Tech-savvy with an ability to navigate multiple complex systems simultaneously to respond to user inquiries
• A love for troubleshooting and debugging new issues
• Enthusiasm for unraveling complex problems
• Team player, with a problem-solving approach
• Experience in investing and or managing your own investment portfolio (we're an investor-friendly bunch!)
• Familiarity with our tech stack: Jira, Mixpanel, Superblocks, Customer.io, Jam, Github, and Contentful.

The position is based in NYC

About Landa

Landa is a real estate investing app that allows anyone to become an investor from their phone. We buy homes, rent them out, and provide a way for anyone to invest in these rental properties from our app. We get things done and focus on creating value. We don't use emails (we're on Slack). We don't do big or long group meetings, and we use our Macs and Slack to build incredible products. You should be value-driven in heart, believe in your ability to think big & make a change, and get excited about creating an equal financial opportunity for everyone.