Technical Support Engineer
Company
Dealer Inspire
Location
Remote
Type
Full Time
Job Description
Dealer Inspire (DI) is a leading disruptor in the automotive industry through our innovative culture, legendary service, and kick-ass website, technology, and marketing solutions. Our mission is to future-proof local dealerships by building the essential, mobile-first platform that makes automotive retail faster, easier, and smarter for both shoppers and dealers. Headquartered in Naperville, IL, our team of nearly 600 work friends are spread across the United States and Canada, pushing the boundaries and getting **** done every day, together.
DI offers an inclusive environment that celebrates collaboration and thinking differently to solve the challenges our clients face. Our shared success continues to lead to rapid growth and positive change, which opens up opportunities to advance your career to the next level by working with passionate, creative people across skill sets. If you want to be challenged, learn every day, and work as a team with some of the best in the industry, we want to meet you. Apply today!
Dealer Inspire is a CARS brand. CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, and CreditIQ. Want to learn more? Check us out here!
This role is a hybrid position and will be expected to report to our Naperville HQ periodically throughout the month.
We are looking for a Technical Support Engineer II who is passionate about diagnosing and troubleshooting technical issues, including hardware, software, and basic network related problems in a remote setting. Examples of work include asking the right questions with internal employees to figure out a solution, talking employees through effective troubleshooting using company communication tools until issues have been resolved. This role will also include provisioning and deprovisioning of Windows and macOS computers, setting them up with company standard software to ensure compliance with security policies. Applicants for this position should have already had experience in an IT Support or similar customer service environment for 2-3 years.
Responsibilities include:
- Research and identify solutions to software and hardware issues. Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
- Provisioning and deprovisioning of Windows and macOS laptops
- Ability to troubleshoot and resolve basic network issues
- Taking ownership of customer issues reported and seeing problems through to resolution
- Being a resource for level one engineers
- Helping identify areas that could be improved upon or streamlined
- Being in office for an agreed upon amount of time to take care of laptop provisioning and deprovisioning
- Degree or experience in a relevant field like Computer Science, Information Technology, or Software Engineering.
- Proven customer service experience explaining technical details simply
- Hands-on experience with macOS and Windows from an installation and troubleshooting perspective, as well as experience with mobile devices and other tech devices.
- Ability to provide step-by-step technical help, both written and verbal
- Excellent problem-solving and communication skills
- 2-3 years experience being in an IT role in a fast paced environment
- Experience with Admin tools for Google Workspace, Slack, JumpCloud nice to have
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Date Posted
10/11/2022
Views
3
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