Technical Support Engineer

If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for a Technical Support Engineer in Eaton's Electrical business, based in Taipei. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.

What you'll do:

Technical Support Engineer is responsible for solving UPS/PD application issues. Primary tasks include analyzing failure, gathering information from internal experts about product capabilities relative to specific customer needs, finishing root cause report, and determines appropriate solution and/or responses. Design, develop, deliver, and manage training to support sales efforts.

• Provide UPS/PD technical support to analyze failure, include wiring, installation, configuration, start up UPS/PD operation and so on, to solve UPS/PD application issues.
• Collect application requirement information to draft reports and finish root cause report for closed UPS/PD issues under investigation.
• Provide product/application training to senior service, when required.
• Coordinate with others in completing the assigned tasks, such as UPS/PD Factory Acceptance Test based on projects in Lab.

Qualifications:

• Bachelor's degree in Automation or Electrical Engineering.
• Related experience in UPS technical support, UPS/PD development, or related role e.g. application engineer within the Power Supply Equipment, Power inverter, UPS, PD.
• Good communication skills and coordination skill.
• Oral/Written English will be a plus.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.